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About the Role
This role will lead the strategy, discovery, and rollout of key product features and releases for the DashOS team, reporting to the Manager of Launch & Product Operations. You will join a unique startup opportunity within DoorDash with an aggressive growth trajectory, influencing product success through smooth operations, driving efficiencies, and enhancing customer experiences. You will collaborate cross-functionally, use data for decision-making, optimize processes, solve complex problems, gain exposure to product strategy, and have ownership and autonomy. A customer-centric focus will involve working directly with merchants to tie strategy to real-world application, collect feedback, and test impact.
Responsibilities
- Lead the strategy, discovery, and rollout of key product features/releases.
- Influence product success by ensuring smooth operations and driving efficiencies.
- Enhance customer experiences.
- Collaborate with product managers, engineers, sales, and customer support.
- Use data and insights to optimize product performance and influence strategic decisions.
- Identify and implement processes that enhance the efficiency of product rollout.
- Solve complex problems related to product development, launch, and delivery.
- Contribute to how the product is delivered to the market.
- Take ownership of projects from end to end.
- Work directly with merchants to tie strategy to real-world application, collect product feedback, and test impact.
Requirements
- 4-7 years of working experience in roles such as startup/restaurant tech/software strategy & operations, product management, or banking/consulting.
- Experience building a strategy based on industry research and real-world user needs.
- Proficiency in using AI tools to improve analysis, decision-making, and execution, including writing clear prompts, managing context, and validating outputs.
- Ability to automate repeatable workflows and choose tools that balance quality, speed, and cost.
- Flawless execution with a willingness to delve into details to solve problems.
- Experience in building processes and systems for new ways of doing business.
- Strong cross-functional collaboration skills, with the ability to communicate, collaborate, and drive alignment across product, engineering, sales, onboarding, and support.
- Comfort with ambiguity, changing priorities, and problem-solving in an early-stage product environment.
- Analytical mindset with a tendency to use data to solve problems.
- Willingness to travel up to 20% of business days.
- Experience working closely with technical products is a plus.
Skills
- Strategy development
- Product operations
- Launch management
- Cross-functional collaboration
- Data analysis
- Process optimization
- Problem-solving
- AI tool utilization
- Prompt engineering
- Workflow automation
- Communication
- Alignment driving
Location
- United States
- Illinois
- Colorado
- Remote
Work Type
- Full-time
Experience Level
- 4-7 years
Salary/Compensations
- $105,400—$155,000 USD
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
About the Company
- DoorDash's mission is to empower local economies.
- DoorDash is a technology and logistics company that started with enabling door-to-door delivery and aims to be a platform for any and all goods.
- The company is growing rapidly and changing constantly, offering opportunities for team members to share perspectives, solve challenges, and own their careers.
- DoorDash is committed to supporting employee happiness, healthiness, and overall well-being through comprehensive benefits and perks.
Equal Opportunity
- DoorDash is committed to growing and empowering a more inclusive community.
- They hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- Barriers to success have no place at DoorDash.
- People who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
- Will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other state/local regulations).
- Applicants needing accommodations should inform their recruiting contact.
- DoorDash, Deliveroo, and Wolt will never ask for money or sensitive financial information during hiring.