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About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

Responsibilities

Effectively identifies and responds to customers’ needs.
Processes customer transactions including check cashing, money transfers, bill payment and selling pre-paid products.
Ensures all necessary information is in place prior to completing transactions.
Opens new preferred customer accounts and issues preferred customer cards.
Ensures completion of customer transactions in a timely and courteous manner.
Establishes and maintains customer accounts by updating information.
Maintains working knowledge of all Payomatic’s products and services.
Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services professionally and courteously.
Promotes Payomatic’s services by offering customers information on valuable services.
Performs check verification using the Loss Prevention Department.
Sells money orders, postage stamps, Metro cards etc.
Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
Follows all Company’s cash handling procedures.
Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces.
Maintains an orderly and professional customer environment.
Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas.
Cleans and restocks restrooms, including replenishing soap, paper products, and other supplies.
Performs opening and closing cleaning routines as assigned.
Follows all safety and sanitation procedures when handling cleaning materials and equipment.
Performs cash drawer opening and closing procedures at the beginning and the end of the shift.
Reconciles checks cashed, payments made and other transactions performed during his/her shift.
Performs other duties as assigned by supervisor.

Requirements

One to two years related experience or equivalent.
Superb customer service skills.
Excellent communication skills.
Proficient computer operator.
Commitment to excellence and high standards.
Strong multi-tasking skills.
Ability to work independently and as a member of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Bilingual language skills are a plus.
Must be able to understand directions and adhere to established policies and procedures for successfully performing transactions while upholding Banking-related Compliance rules and regulations.
Maintaining a harmonious work environment with colleagues through practice of mutual respect and by rejecting elements of a hostile work environment.

Skills

Customer service
Check cashing
Money transfers
Bill payment
Pre-paid products
Account management
Computer proficiency
Multi-tasking
Communication
Attention to detail
Flexibility
Bilingual (plus)

Location

Store 212 - 697 East Gunhill Road Bronx, NY 10467
Floating stores within the Bronx Area

Work Type

Full-time
In-person
Hybrid (floating to nearby stores)

Experience Level

1-2 years related experience or equivalent

Salary/Compensations

$17.00 per hour

Benefits

Short-term incentives
Medical
Dental
Vision
Life Insurance
Sick Leave

About the Company

Pay-O-Matic powers your pursuit.
Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
We support our employees in achieving their professional aspirations.
You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package.
POM values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

Equal Opportunity

We are passionate about diversity.
Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.