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About the Role
The Branch Manager oversees efficient branch operations, ensuring staff perform all functions correctly. They must build trust, provide excellent service, and achieve branch goals by coaching and supporting the team. This role requires assisting customers with transactions, recognizing their needs, and understanding all retail banking products and services. Proficiency in operational efficiency and teller functions is essential, along with fostering a positive environment for team leadership and customer growth.
Responsibilities
- Oversee efficient branch operations and ensure staff perform all functions correctly.
- Achieve branch goals by coaching and supporting the team.
- Assist customers with transactions, recognize their needs, and understand all retail banking products and services.
- Maintain proficiency in operational efficiency and teller functions.
- Foster a positive environment for team leadership and customer growth.
- Understand ATC products and services and identify customer needs, offering solutions and suggesting new products.
- Open, close, and maintain all types of deposit accounts and safe deposit boxes.
- Adhere to ATC customer service standards to achieve benchmark scores for VOC.
- Assist with cross-training other employees.
- Advise customers on financial matters, including complex banking activities like business accounts, foreign exchange, estates, trusts, IRAs, bonds, and wire transfers.
- Keep staff informed of operational policy and procedure changes.
- Provide ongoing coaching and development for staff.
- Obtain and maintain Notary Public and NMLS certifications.
- Open and close the branch and assist other branches as needed.
- Demonstrate knowledge of security equipment and procedures, including handling employee problems, emergencies, and staff absence coverage.
- Make sound decisions regarding customer problems, complaints, and judgment calls.
- Prepare performance appraisals and disciplinary notices.
- Manage branch maintenance and arrange for necessary service calls.
- Demonstrate knowledge of consumer loan products, take applications, and close loans.
- Support and participate in internal business development initiatives and prospect calling.
- Perform pre-audits to ensure compliance with procedures.
- Oversee the creation and implementation of efficient branch schedules.
- Understand and manage scorecard targets.
Requirements
- Minimum of 2 years Management Experience.
- A four-year degree or equivalent experience in branch management.
- Proficient in Microsoft Word, Excel, and Open Office applications.
- Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.
- Must be able to communicate orally.
- Normal daily physical activities include walking, standing, sitting, stooping, bending, pushing, and pulling.
- Must be able to read reports and use a computer.
- Occasionally lift 20-30 pounds (files, cash drawer, etc.).
Skills
- Customer service
- Operational efficiency
- Teller functions
- Team leadership
- Problem-solving
- Attention to detail
- Financial advising
- Loan processing
- Microsoft Word
- Microsoft Excel
- Open Office applications
Location
- Indoors
Work Type
- Full-time
Experience Level
- 2 years Management Experience
Education Level
- Four-year degree or equivalent experience
About the Company
- Adirondack Trust is an Equal Opportunity/Affirmative Action employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.