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About the Role
Utility Profit is seeking a Strategic Account Manager to manage its largest Enterprise accounts. This commercial account management role focuses on core Enterprise clients, requiring the candidate to own a portfolio of top strategic accounts, build relationships for retention and growth, and achieve expansion revenue targets.
Responsibilities
- Own a portfolio of top strategic Enterprise accounts as the primary point of contact and trusted advisor.
- Build and execute account plans to drive retention, platform adoption, and expansion revenue.
- Map organizations and develop relationships with executive, operations, regional, and business stakeholders.
- Understand partner usage of Utility Profit, including resident move-in and property operations.
- Own retention for the assigned accounts, monitoring account health, usage, and revenue performance.
- Identify dissatisfaction, disengagement, or churn risk early and collaborate with internal teams on retention plans.
- Run business reviews connecting Utility Profit's results to partner operations.
- Follow issues through to resolution when cross-functional help is needed.
- Own an expansion number, identifying, developing, pitching, and closing expansion opportunities within existing strategic Enterprise accounts.
- Identify the next revenue opportunities in each account, such as additional portfolios, deeper workflow adoption, and new use cases.
- Differentiate organic usage growth from commercial expansion opportunities.
- Build a clear point of view on where the next increment of revenue will come from for each account.
- Collaborate with Sales, Product, Customer Success, and Marketing to ensure account support and incorporate partner feedback.
- Advocate for strategic Enterprise accounts and bring partner needs and market feedback into the product roadmap.
- Partner with Customer Success and Product to address adoption, workflow, or integration issues blocking retention or expansion.
- Prepare internal teams for changes affecting strategic partners.
- Represent Utility Profit at relevant Enterprise and PropTech events.
- Develop strong fluency in Utility Profit's platform, partner workflows, and the single-family rental operating model.
Requirements
- 6+ years in strategic account management or a similar revenue-owning relationship role.
- Enterprise rental experience, with an understanding of how Enterprise businesses operate.
- A track record of personally identifying expansion opportunities and driving incremental revenue within existing strategic accounts.
- Experience carrying an expansion, revenue, or net revenue retention target.
- Executive-level communication skills.
- Ability to build credibility and multi-thread relationships across an organization.
- A practical, data-driven approach.
- Self-directed with the ability to set practices and decide how to reach goals.
- Familiarity with property management platforms (e.g., Yardi, AppFolio, Buildium, RentVine, RentManager, Entrata) is a plus.
- Treats strategic accounts as sets of relationships.
- Can hold both retention and commercial conversations.
- Surfaces risk before a renewal forces the issue.
- Can explain, account by account, where the next expansion will come from.
- Understands scattered-site operations, turns, and corporate/regional decision-making.
- Builds the account plan and stakeholder map.
- Understands the difference between activity and revenue.
Skills
- Strategic account management
- Enterprise account management
- Relationship building
- Account planning
- Revenue growth
- Platform adoption
- Stakeholder mapping
- Business development
- Retention strategies
- Cross-functional collaboration
- Product roadmap advocacy
- Market feedback integration
- Executive communication
- Data-driven analysis
- Problem-solving
- Negotiation
- Sales
- Product
- Customer Success
- Marketing
Location
- Austin, TX
Work Type
- Hybrid
- In office three days per week
Experience Level
- 6+ years
About the Company
- Utility Profit helps property management companies simplify utility onboarding, creating a better, more efficient process and a no-cost revenue stream for partners.
- The platform integrates with property management systems including AppFolio, Buildium, RentVine, RentManager, and Entrata.
- Over 1,000 property management companies use Utility Profit.
- As Strategic Account Manager for the Enterprise channel, you will own core single-family relationships and help shape account management strategies during company growth.