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About the Role
As a Product Manager in the Self-Service Product Management team, you will be defining the product P&L, experience, and roadmap for your responsible product. This includes the ROI of the product, definition of the features and customer experience, prioritizing and making trade-offs, driving full development lifecycles and working collaboratively with a fast paced cross functional team and ensuring we deliver usable and valuable product experience to our customers.
Responsibilities
- Be the ambassador and SME of your product, promote visibility and value of your product across the company
- Own the product strategy and lifecycle execution for your product
- Manage self service portfolio products including telecom equipment self installation, identity access and management, service and account management.
- Make value driven decisions and data driven tradeoffs to bring your product experience to the next level
- Define and monitor key metrics and user feedback to evaluate product success
- Deliver product launch with high quality, on time and on budget.
- Write business & product requirements, detailed user stories and acceptance criteria
- Manage product backlog including prioritization and scope for development sprint and release planning
- Work with cross functional teams to design, develop, and market the product to ensure successful delivery
- Prepare product and systems demos to key stakeholders
- Provide subject matter expertise on your product at a granular level to the development teams and to a higher level of the entire organization.
- Manage vendor relationships as needed
- Be very detailed oriented but also able to summarize simply and concisely.
Requirements
- Bachelor's Degree or equivalent experience required, MBA or relevant master’s degree a plus
- 8+ years of product management, customer experience (CX) or product development
- Seasoned knowledge in telecom industry including broadband, video, and mobile technologies is preferred
- Strong analytical, data interpretation, problem solving and time management skill
- Well versed in digital self-service functions such as customer onboarding, equipment self installation, authentication/access management, service management, account management and offer management, with prior experience in native mobile apps and websites
- Experience with popular identity platforms such as okta, ping is a plus
- Broad fluency across product management, business development, software and hardware engineering, UX/UI, sales and Marketing
- Demonstrated proficiency in agile framework and PO responsibilities
- Demonstrated ability to facilitate communications both technical and non-technical, across functional teams
- Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
- Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
- Experience with creating thorough project plans and experience with playbooks and repeatable executional plans
- Experience with Excel, Visio, Jira, Confluence documentational tools
- Applicants must be authorized to work for ANY employer in the U.S.
- Do not provide visa sponsorship for employment.
Skills
- Product Management
- Customer Experience (CX)
- Product Development
- Telecom Industry
- Broadband
- Video
- Mobile Technologies
- Analytical Skills
- Data Interpretation
- Problem Solving
- Time Management
- Digital Self-Service Functions
- Customer Onboarding
- Equipment Self Installation
- Authentication/Access Management
- Service Management
- Account Management
- Offer Management
- Native Mobile Apps
- Websites
- Identity Platforms (Okta, Ping)
- Business Development
- Software Engineering
- Hardware Engineering
- UX/UI
- Sales
- Marketing
- Agile Framework
- PO Responsibilities
- Technical Communication
- Non-technical Communication
- Project Planning
- Playbooks
- Repeatable Executional Plans
- Excel
- Visio
- Jira
- Confluence
Location
- New York
Work Type
- Full-time
Experience Level
- 8+ years of product management, customer experience (CX) or product development
Education Level
- Bachelor's Degree or equivalent experience
- MBA or relevant master’s degree a plus
Salary/Compensations
- $123,379.00 - $202,694.00 / year
About the Company
- Optimum delivers a full suite of connectivity products — Internet, TV, Phone, and Mobile — seamlessly connecting residential and business customers at home, at work, and on the go.
- At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
- Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them.
- It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.
Equal Opportunity
- We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
- The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
- Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.