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About the Role
FoodChain ID is seeking a results-driven Strategic Account Manager to strengthen and grow relationships with Mid-Market customers. This role involves serving as a trusted strategic partner, uncovering new business opportunities, and driving revenue growth by aligning customer needs with FoodChain ID's comprehensive solutions.
Responsibilities
- Develop and execute strategic account plans focused on customer retention, cross-selling, upselling, and expanding share of wallet.
- Manage an assigned customer portfolio, individual bookings goals, expansion pipeline, and revenue forecasts.
- Establish trusted relationships with key stakeholders, senior leaders, and executive decision-makers.
- Uncover customer needs and collaborate with specialist sales teams to deliver integrated solutions.
- Proactively manage renewal opportunities, identify risks, and protect existing revenue.
- Conduct strategic business reviews, customer meetings, and on-site visits to strengthen relationships and identify growth opportunities.
- Leverage Salesforce, customer insights, and pipeline data to manage opportunities, forecast accurately, and consistently achieve KPIs.
Requirements
- Bachelor's degree or equivalent experience.
- 5+ years of experience in strategic account management, consultative B2B sales, or customer growth.
- Proven success achieving sales quotas and growing existing accounts through cross-selling, upselling, and solution expansion.
- Experience managing complex customer portfolios, renewals, commercial negotiations, and qualified sales pipelines.
- Strong ability to build executive-level relationships and navigate multiple customer stakeholders.
- Experience using CRM tools, ideally Salesforce, to manage opportunities, reporting, and forecasting.
- Experience in software/SaaS, data, professional services, testing, certification, regulatory solutions, or similar complex solution-based environments.
- Industry experience in food and beverage, consumer products, regulatory compliance, quality, sustainability, supply chain, or related sectors.
- Familiarity with customer success, account-based marketing, and cross-functional sales strategies.
- Ability to travel as needed to support customer relationships.
Skills
- Strategic account management
- Consultative B2B sales
- Customer growth
- Sales quota achievement
- Cross-selling
- Upselling
- Solution expansion
- Complex customer portfolio management
- Renewal management
- Commercial negotiation
- Sales pipeline management
- Executive relationship building
- Stakeholder navigation
- CRM tools (Salesforce)
- Opportunity management
- Reporting
- Forecasting
- Software/SaaS
- Data solutions
- Professional services
- Testing solutions
- Certification solutions
- Regulatory solutions
- Food and beverage industry
- Consumer products industry
- Regulatory compliance
- Quality management
- Sustainability
- Supply chain management
- Customer success
- Account-based marketing
- Cross-functional sales strategies
Location
- Remote EMEA
Work Type
- Remote
Experience Level
- 5+ years of experience
Education Level
- Bachelor's degree or equivalent experience
About the Company
- FoodChain ID's work helps customers navigate complex challenges across food safety, quality, regulatory compliance, and supply chain transparency.
- The company offers opportunities to build meaningful customer partnerships while providing solutions for success.
- Employees work with well-known food and beverage businesses on critical issues like food safety and sustainable ingredients.
- The role provides exposure to senior customer contacts and FoodChain ID leaders.
- This is a close team where contributions are visible, and strong performance can lead to Global Account Manager responsibilities and larger accounts.