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About the Role
As a Casual Waiter or Waitress at Mei Ume, you will play a key role in delivering an exceptional dining experience for every guest by providing knowledgeable, attentive, and personalized service while maintaining the high standards of Four Seasons and Mei Ume.
Responsibilities
- Deliver warm, professional, and attentive food and beverage service
- Guide guests through the menu and provide recommendations confidently
- Develop a strong understanding of dishes, ingredients, and beverage offerings
- Prepare and maintain tables and service stations to the highest standards
- Serve food and beverages efficiently and accurately
- Work closely with the kitchen and service team to ensure seamless operations
- Anticipate guest needs and respond promptly to requests
- Maintain cleanliness, organisation, and presentation throughout service
Requirements
- At least one year of experience as a Waiter or Waitress in a luxury restaurant, hotel, or hospitality environment
- Knowledge of Asian cuisine is beneficial but not essential
- Strong food and beverage knowledge
- A genuine passion for hospitality and guest service
- Strong communication skills with a good command of spoken and written English
- Excellent attention to detail and organisational skills
- Right to Work in the UK
Skills
- Food and beverage knowledge
- Hospitality
- Guest service
- Communication skills
- Attention to detail
- Organisational skills
Location
- London
Work Type
- Casual
- Flexibility required across lunch, dinner, weekends, and public holidays
Experience Level
- At least one year of experience
Salary/Compensations
- £12.93 per hour plus service charge (averaging £6 per hour)
Benefits
- Excellent training and development opportunities
- Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
- Access to Stream for greater pay flexibility and discounts
- Uniform with complimentary professional dry cleaning
- Opportunity to build experience within a global luxury hospitality brand
- Annual themed team events plus regular social, charitable, and sporting activities
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present.
- As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history.
- This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)
- At Four Seasons, exceptional dining experiences are created through genuine hospitality, attention to detail, and a passion for service.
- Mei Ume combines two of Asia's most celebrated culinary traditions, offering guests a distinctive and memorable dining journey in the heart of London.
- Mei Ume brings together the artistry of Chinese and Japanese cuisine under one roof.
- The menu features an exceptional selection of sushi, sashimi, dim sum, and signature dishes, creating a vibrant dining experience where tradition meets innovation.
- Led by Head Chef Peter Ho and his team, Mei Ume continues to evolve its culinary offering while maintaining the highest standards of quality, creativity, and guest experience.