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About the Role
The Digital Media Engineer is a technical support role responsible for administering, maintaining, and optimizing media technology systems and workflows. This position supports audio/video infrastructure, encoded media, digital asset management, post-production, and live production. The role ensures the reliability and performance of media technology systems through maintenance of standard operating procedures for media encoding, asset organization, content archiving, and digital distribution.
Responsibilities
- Administer and execute live streaming operations, including encoder programming, event creation, stream configuration, website scheduling, and troubleshooting.
- Monitor stream performance and resolve issues to ensure reliable delivery of live and on-demand content.
- Maintain and support encoding environments and media processing workflows.
- Perform server backups, file transfers, media transcoding, content validation, and asset ingestion into Digital Asset Management (DAM) systems.
- Develop and maintain standard operating procedures and best practices for encoded media workflows.
- Administer CDN platforms, including stream setup, media asset management, metadata tagging, playlist creation and updates, and content publishing.
- Troubleshoot and resolve technical issues, support tickets, and delivery-related challenges across web and streaming platforms.
- Organize, archive, and distribute digital media assets across multiple storage and management platforms.
- Ensure adherence to established naming conventions, metadata standards, file structures, retention policies, and asset lifecycle management best practices.
- Fulfill internal and external media asset requests and facilitate secure media sharing throughout the organization.
- Program, prepare, and operate Chyron graphics systems for live and recorded productions.
- Create and maintain graphic assets, templates, playlists, and data-driven content while supporting hardware and software maintenance activities.
- Perform video editing and content preparation for video-on-demand, streaming, social media, and other digital distribution channels.
- Collaborate with IT and engineering teams to maintain and support broadcast, streaming, storage, and network-based media infrastructure.
- Participate in system testing, performance evaluation, issue remediation, and ongoing technology improvements.
- Troubleshoot hardware, software, network, and workflow issues to maintain high system reliability and operational continuity.
- Develop, maintain, and update technical documentation, operational procedures, engineering records, and workflow diagrams.
- Track maintenance activities, system changes, and technical issues to support operational excellence and knowledge sharing.
- Collect, organize, analyze, and distribute website, streaming, and digital audience metrics.
- Generate reports that support operational decision-making, audience engagement analysis, and platform performance evaluation.
- Support media technology projects, upgrades, installations, and workflow enhancements.
- Collaborate with ministry partners, production teams, communications staff, IT personnel, and external vendors to identify requirements and deliver technical solutions.
Requirements
- Demonstrated experience in live broadcast production, streaming operations, and webcast production environments.
- Strong understanding of audio/video systems, broadcast technology, media encoding, content delivery networks (CDNs), and digital media workflows.
- Experience supporting Digital Asset Management (DAM) systems, media archives, storage infrastructure, and content lifecycle management.
- Solid understanding of non-linear editing systems and post-production workflows, including video editing, media preparation, and content delivery.
- Working knowledge of live production graphics systems and workflows a plus.
- Experience maintaining, troubleshooting, and administering media technology systems, including servers, storage platforms, encoding systems, and production infrastructure.
- Knowledge of media file formats, video codecs, encoding standards, metadata management, and asset organization best practices.
- Ability to diagnose and resolve technical issues across production, streaming, broadcast, storage, and networked media environments.
- Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines in a fast-paced production environment.
- Ability to communicate highly technical information clearly and effectively to both technical and non-technical stakeholders.
- Experience creating and maintaining technical documentation, operational procedures, workflow documentation, and system records.
- Ability to analyze and report website, streaming, and digital audience analytics.
- Working knowledge of archive technologies, including LTO, RAID, and other media storage and preservation systems.
- Understanding of Episcopal liturgy and the unique production requirements associated with church services, worship experiences, and faith-based programming.
- Strong interpersonal skills and the ability to collaborate effectively with ministry partners, production teams, communications staff, IT personnel, and external vendors.
- Ability to work independently, exercise sound judgment, and complete assignments with minimal supervision.
- Strong attention to detail, problem-solving abilities, and a commitment to maintaining high standards of technical quality and operational reliability.
Skills
- Audio/Video Systems
- Broadcast Technology
- Media Encoding
- Content Delivery Networks (CDNs)
- Digital Media Workflows
- Digital Asset Management (DAM) Systems
- Media Archives
- Storage Infrastructure
- Content Lifecycle Management
- Non-linear Editing Systems
- Post-production Workflows
- Video Editing
- Media Preparation
- Content Delivery
- Live Production Graphics Systems
- Media Technology Systems Administration
- Servers
- Storage Platforms
- Encoding Systems
- Production Infrastructure
- Media File Formats
- Video Codecs
- Encoding Standards
- Metadata Management
- Asset Organization
- Technical Documentation
- Operational Procedures
- Workflow Documentation
- System Records
- Website Analytics
- Streaming Analytics
- Digital Audience Analytics
- Archive Technologies (LTO, RAID)
- Episcopal Liturgy Production
- Interpersonal Skills
- Collaboration
- Independent Work
- Problem-Solving
- Attention to Detail
Work Type
- 30-hour weekly schedule
Experience Level
- Minimum 5 years’ experience
Education Level
- Bachelors Degree or equivalent work experience
Salary/Compensations
- $55.00 per hour