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About the Role
The Usher will provide quality customer service to patrons attending events, assist in event preparation and conclusion, and effectively assist patrons in the event of an emergency. This role requires excellent customer service and communication skills, the ability to work independently and within a team, and flexibility to work varied hours including evenings, weekends, and holidays.
Responsibilities
- Arrive on time for scheduled shifts or obtain an approved replacement.
- Greet guests in a friendly and courteous manner, check belongings, tickets, distribute programs, and escort guests to seats.
- Attend pre-event briefings for job assignments and event specifics.
- Work any assignment, including duties not listed within the scope of this job description.
- Monitor assigned area for safety, cleanliness, and functionality, and notify management of concerns.
- Respond quickly and courteously to patron needs, questions, comments, or concerns.
- Retrieve lost items at the conclusion of the event and turn them in.
- Actively assist in safeguarding patrons in case of emergency.
- Stand for the entirety of a shift (approximately 4 hours).
- Perform other duties as assigned.
Requirements
- Understand and adhere to established policies and procedures, including emergency procedures.
- Familiarization with the location of exits and use of emergency equipment.
- Assist Front of House Manager with procedures for injuries, illness, etc.
- Assist patrons with disability-related issues.
- Provide accurate knowledge to patrons regarding venue logistics, event information, and building details.
- Ability to read event tickets in dim lighting with the use of a provided flashlight.
- Ability to stand for long periods, sometimes throughout an entire event.
- Adhere to established dress code.
- Attend required training and meetings.
- Ability to lift 20 kilograms.
- Demonstrate good judgment and make sound decisions.
- Show commitment to personal growth, development, and leadership opportunities.
- Proven written and verbal communication skills.
- Willing to submit to a criminal record check with acceptable results.
Skills
- Excellent customer service skills
- Excellent communication skills
- Ability to work independently
- Ability to work within a team environment
- Flexibility to work varied hours
- Bilingual (English/French) is an asset
Location
- Onsite
Work Type
- Full-time
- Part-time
- Contract
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Benefits
- Inclusive and collaborative working environment
- Tools and technology needed to delight clients
- Opportunity to work with and learn from diverse industry leaders
- Freedom to innovate
- Environment that values diversity as a source of strength
About the Company
- Great Canadian Entertainment is committed to diversity, equity and inclusion.
- Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
- With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
- Our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
- Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
- Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Equal Opportunity
- Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
- We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
- We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.