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About the Role

Leads the design, delivery, support, and continuous improvement of technology solutions for Four Hands' physical operations, including logistics, warehouse management, transportation, quality, and production systems. This role requires a blend of strategic direction and technical engagement, setting architectural vision and engineering standards while actively participating in design reviews and technical decisions.

Responsibilities

Lead solution architecture across fulfillment and operations technology, ensuring scalable, integrated, and maintainable solutions.
Establish architectural standards and best practices across custom development, integrations, and SaaS platforms.
Evaluate technology solutions and make build-vs-buy decisions based on business needs, scalability, and cost.
Oversee technical design from requirements through implementation, including integrations, data models, and APIs.
Ensure system reliability, security, monitoring, and recovery capabilities are embedded in solution design.
Serve as a trusted technology advisor to operations, logistics, quality, and art studio leaders.
Build strong cross-functional relationships that promote collaboration, alignment, and successful adoption of operational technology.
Communicate architecture decisions, delivery progress, support performance, and technical risks clearly to non-technical stakeholders.
Own the operational support model for all systems and data integrations within the fulfillment and operations technology portfolio.
Define and maintain support tiers, on-call responsibilities, escalation paths, and response SLAs.
Own the reliability and integrity of data integrations across the fulfillment technology ecosystem.
Drive a continuous improvement mindset around system stability.
Ensure support practices do not become a tax on project delivery.
Establish ownership models, standards, and governance practices to ensure operational systems are scalable, secure, maintainable, and operationally resilient.
Define and uphold engineering and delivery standards across the full software development lifecycle.
Manage technical debt deliberately.
Lead platform strategy, configuration, continuous improvement, and ongoing support of WMS capabilities.
Own systems and integrations supporting inbound and outbound logistics.
Partner with quality teams to define and evolve technology supporting product quality workflows.
Collaborate with creative and product teams to identify, implement, and support technology enabling Art Studio production workflows.

Requirements

12+ years of progressive experience in software engineering, solution architecture, or operational technology.
5+ years in people leadership, including experience leading managers and multidisciplinary teams, developing leaders, and holding teams accountable for delivery, technical quality, and operational performance.
Proven ability to lead technology strategy, multi-year roadmaps, and investment priorities while remaining actively involved in technical architecture and key decisions.
Experience delivering and supporting technology solutions across fulfillment, warehousing, logistics, or supply chain operations, with accountability for system reliability and business outcomes.
Strong solution architecture experience across custom software development, SaaS platforms, and enterprise integrations, including APIs, EDI, middleware, and iPaaS.
Experience overseeing production support, incident management, SLAs, root cause analysis, and system monitoring to drive operational reliability.
Experience leading software development teams and establishing standards for development, testing, code reviews, and release management.
Experience implementing or overseeing WMS platforms, TMS, carrier integrations, and order management systems.
Ability to communicate complex technical concepts, influence cross-functional stakeholders, and align technology investments with business priorities.

Skills

Solution Architecture
Software Development
Integrations
SaaS Platforms
API
EDI
Middleware
iPaaS
Warehouse Management Systems (WMS)
Transportation Management Systems (TMS)
Logistics
Supply Chain Operations
Incident Management
System Monitoring
Root Cause Analysis
Release Management
AI-assisted tooling

Location

Austin, Texas

Work Type

Full-time

Experience Level

Senior Director
12+ years of experience
5+ years in people leadership

Education Level

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Supply Chain, or a related field; or an equivalent combination of education and experience.

About the Company

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space.
Timeless, thoughtful designs with endless possibilities.
Pieces meant to be experienced and form a whole that feels like home.
Trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success.
Treats partners as part of the Four Hands family, championing them and rooting for their every win.
Constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — never settled, never done.

Equal Opportunity

Four Hands is an Equal Opportunity Employer.
Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.