Patient Relations Specialist - Bilingual
Epiphany Business Services, LLC · Austin, TX, US
18 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Relations Specialist - Bilingual role.
Rezi rewrites your resume against Epiphany Business Services, LLC's job description. Free.
Tailor your resume to this Patient Relations Specialist - Bilingual role.
Rezi rewrites your resume against Epiphany Business Services, LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Relations Specialist - Bilingual posting at Epiphany Business Services, LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Relations Specialist - Bilingual posting at Epiphany Business Services, LLC — free, in seconds.
About the Role
Epiphany Dermatology is seeking a service-oriented, motivated Patient Relations Specialist to join their team in Austin, TX. This role is crucial for providing support in a call center environment, ensuring a welcoming patient experience, and managing appointment scheduling, patient billing, and communication between patients, insurances, and clinics.
Responsibilities
- Provide excellent customer service by answering phones in a timely, positive, courteous, and welcoming manner.
- Manage incoming phone calls, emails, messages, and referrals to completion and in a timely fashion.
- Provide exceptional customer service even during trying situations.
- Perform appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
- Identify a patient's age-specific information or communication needs prior to visit.
- Resolve problems in a timely fashion. Document unresolved issues voiced by patients and refer to the appropriate party for resolution.
- Maintain thorough and detailed knowledge of insurance, self-pay billing, follow-up guidelines, and regulations for third party vendors.
- Support billing department and call center, as needed, and in areas that do not create internal control conflict.
- Maintain current knowledge of business office processes, especially in payment posting and charge review.
- Cross training in reception / front office duties.
- Assist other employees when time allows, including but not limited to traveling to other locations as needed to provide reception coverage as needed.
- Other duties as assigned.
Requirements
- Strong interpersonal, verbal, and written communication skills.
- Proficiency with Microsoft Office Suite.
- Ability to work with an Electronic Health Record and other related E-Systems.
- Detail-oriented and able to handle multiple tasks, following through to completion.
- Compliant with attendance expectations of assigned shifts/hours of work/meal breaks such that coverage is maintained.
- Excellent data entry skills required.
Skills
- Customer service
- Appointment scheduling
- Patient billing support
- Communication
- Microsoft Office Suite
- Electronic Health Record systems
- Data entry
Location
- Austin, TX
Work Type
- Onsite
- Full-time
Experience Level
- 1-3 years
Education Level
- High school diploma or GED
Benefits
- Medical insurance
- Life insurance
- Short-term disability coverage
- Mental health services
- Vision insurance
- Dental insurance
- Supplemental insurance options
- 401k with company matching
- Employee discounts
- HSA
- FSA/dependent care
- Tuition assistance
- Certification reimbursement
- Free skin care
- Generous time off plans
About the Company
- Epiphany Dermatology is a dynamic, fast-growing dermatology services company headquartered in Austin, TX.
- The company's mission is to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.
- Epiphany Dermatology has grown from a single site in 2015 to nearly 100 dermatological clinics nationwide.