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About the Role

The Sr. Director of Education & Operational Excellence is a hands-on, education-centered operational leader responsible for strengthening the day-to-day execution, consistency, and performance of all schools. This leader partners closely with the Directors of Education and Heads of School to ensure that operational excellence supports exceptional teaching, learning, programming, and family experience. The role requires bringing together people, programming, enrollment, staffing, facilities, safety, compliance, communication, planning, and execution. This leader will serve as a trusted resource to school leaders and teachers, helping translate organizational expectations into clear standards, practical systems, and consistent execution, including strengthening training, observation and feedback, and communication and planning.

Responsibilities

Lead School Operations: Partner with Heads of School to ensure clear expectations, consistent execution, and strong day-to-day operations across all schools.
Establish and reinforce operating standards that support high-quality schools and exceptional family experiences.
Maintain a forward-looking view of the school calendar, staffing cycles, enrollment patterns, and operational needs.
Champion Education, Brand & School Excellence: Partner closely with the VP of Education Innovation and school leadership to ensure operations support strong educational outcomes, exceptional programming, and NY Preschool’s brand promise.
Translate NY Preschool’s educational philosophy and brand promise into clear expectations and standards for school performance.
Bring a working understanding of emergent curriculum, classroom environments, developmentally appropriate practice, and inclusive support for children with special needs.
Serve as a champion and advocate for the schools, making sure school leaders have what they need while balancing broader organizational priorities.
Strengthen Training, Observation & Feedback: Partner with Education and school leadership to strengthen training and professional development for school leaders and teams.
Support meaningful observation and feedback practices that help leaders and teams grow.
Create ways for school leaders and teams to share what’s working, learn from one another, and keep improving.
Enrollment & Family Experience: Partner with Enrollment, Marketing, and school leadership to support enrollment performance and school readiness.
Ensure operational processes support a seamless family experience, from first inquiry and enrollment through the child’s time at NY Preschool.
Help schools understand and respond to enrollment, capacity, retention, and family experience trends.
Compliance, Safety & Risk Management: Champion a culture where safety, compliance, and operational readiness are non-negotiable.
Ensure schools consistently meet or exceed licensing, regulatory, health, safety, and organizational requirements.
Establish clear processes, accountability, and follow-through around compliance, inspections, and incident response.
Partner with Facilities and school leaders so every environment is safe, functional, welcoming, and well maintained.
Build Clear Systems, Processes & Accountability: Develop practical operating systems, processes, standards, and tools that make it easier for schools to execute well.
Establish clear expectations and accountability across operational areas.
Use data and reporting to spot trends, simplify what’s overly complex, and drive action.
Lead Through Communication & Collaboration: Build trust and strong partnerships across Education, Operations, People, Finance, Enrollment, and Marketing.
Create strong feedback loops between school leaders, teachers, and central teams.
Communicate clearly, directly, and thoughtfully, especially when addressing challenges or difficult issues.
Lead School Excellence, Develop Leaders & Drive Performance: Lead, coach, and develop Heads of School to become strong, accountable, and inspiring education and operational leaders.
Establish clear expectations and standards of performance, while empowering Heads of School to lead their schools with ownership and judgment.
Partner with Finance and school leadership to understand and improve school-level performance, including enrollment, staffing, labor, capacity, expenses, and retention.
Lead cross-functional initiatives such as new school openings, acquisitions, and program launches.

Requirements

Minimum of 8 years experience in education, including at least 5 years in school or multi-site leadership, ideally in private school, early childhood education, preschool, or a similarly high-quality educational environment.
Experience leading school or multi-site education operations.
Strong understanding of curriculum, teaching and learning, teacher support, training, educational programming and developmentally appropriate educational practices.
Experience supporting or working with children with special needs and understanding the importance of inclusive practices.
Demonstrated commitment to safety, compliance, and regulatory excellence.
Experience with enrollment, staffing, facilities, family experience, and other operational components of running a school.
Track record of improving operations through practical systems, communication, planning, and continuous improvement.
Proven ability to lead, coach, and develop high-performing teams and leaders.
Exceptional communicator with strong presence, sound judgment, and the ability to address complex matters with clarity and confidence.
Entrepreneurial, resourceful, and pragmatic, with a roll-up-your-sleeves approach and a strong bias toward action.
Highly accountable, results-oriented leader who sets clear expectations, follows through, and holds themselves and others to a high standard.
Passionate, curious, and energized by the opportunity to build, improve, and make a meaningful impact, even in an environment where resources may be limited.
Collaborative and approachable, with a genuine willingness to listen, learn, adapt, and do what the organization needs to succeed.

Skills

Education leadership
Operational excellence
School operations
Curriculum development
Teacher support
Training and development
Educational programming
Developmentally appropriate practices
Inclusive practices for children with special needs
Safety and compliance
Regulatory compliance
Enrollment management
Staffing
Facilities management
Family experience enhancement
Systems development
Process improvement
Communication
Collaboration
Coaching
Team development
Performance management
Strategic planning
Budget management
Emergent curriculum
Classroom environments
Risk management

Location

New York City

Work Type

Primarily on-site

Experience Level

8+ years in education
5+ years in school or multi-site leadership

Education Level

Bachelor's degree required
Advanced degree in education, business, leadership, or a related field preferred
NYS Early Childhood Initial or Professional Certification (B-2 or 1-6)

Salary/Compensations

$150,000

Benefits

15 PTO days to start
7 sick days
Paid company holidays
Full week off during winter break
Tuition Reimbursement Program up to $5,000 annually
Medical coverage
Dental coverage
Vision coverage
401(k) Plan with Company Contribution
Commuter programs
Discounted fitness memberships

About the Company

New York Preschool is a year-round early childhood education program built for NYC families with children ages one to five.
Every school shares one philosophy and an emergent curriculum across three core programs: NY Preschool, Afternoon Club, and Camp Kids Club.
The organization puts the child first, gives working parents the flexibility they need, and treats New York City as an extension of the classroom.
With 12 campuses across Manhattan, Brooklyn and Queens, and over 20 years of serving the NYC community, families get the depth and support of an established network, delivered with the warmth of a neighborhood school.
The organization is building an Education organization grounded in purpose, people, presence, and passion.

Equal Opportunity

NY Preschool & Kids Club is committed to an inclusive and diverse community.
We celebrate differences, leading with kindness and respect.
We are an equal opportunity employer, prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, genetic information, or any other protected characteristic.
The NY Preschool & Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact interview@nykidsclub.com.