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About the Role
Unicorn is seeking an Operations Manager for Housekeeping to lead and develop a multicultural team, ensuring high standards of cleanliness and quality across Berlin hotels. This role involves planning schedules, managing workforce needs, tracking KPIs, and overseeing stock, safety, and compliance.
Responsibilities
- Lead, supervise, and develop a multicultural housekeeping team
- Ensure rooms and shared spaces consistently meet cleanliness and quality standards
- Plan staff schedules and manage workforce requirements
- Track and improve KPIs such as quality, cost efficiency, and team performance
- Manage stock, linen, and supplier relationships
- Ensure safety, compliance, and smooth day-to-day operations
- Responsible for the Berlin hotels together with the second Operations Manager for Housekeeping
Requirements
- Proven experience in the hotel, serviced apartment, or hospitality industry
- Several years of experience in housekeeping
- Demonstrated success in decision-making within the field
- Previous experience working as a housekeeping manager
- Knowledge of appropriate cleaning products for different areas
- Currently working in Berlin or have worked in Berlin for more than 5 years
- Flexibility to work on busy days and weekends when needed
Skills
- Strong leadership and coaching skills
- Confidence in working with KPIs and basic operational systems
- Practical, organized, and process-driven mindset
- Fluency in English
- Fluency in German or other languages are a plus
Location
- Berlin
Work Type
- Full-time
Experience Level
- 5+ years of housekeeping experience
- Previous experience working as a Housekeeping Manager
Salary/Compensations
- 3,500€-4,200€ gross per month
Benefits
- Travel allowance
- Bonus potential linked to performance KPIs
- Company laptop, phone, and operational support
- Opportunity to grow with Unicorn as we expand in Germany and Europe
About the Company
- Unicorn provides operational services for European hotel brands, delivering housekeeping, maintenance, and guest operations as a white-labeled service.
- We are founder-led and profitable, focusing on margins, quality, and efficiency.
- We are building the next generation of hospitality services.