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About the Role
The Senior Campus Hub Officer will play a key role in delivering an outstanding, student-focused campus experience by providing accurate information and assistance, coordinating events, and supporting campus operations.
Responsibilities
- Deputise for the Campus Hub Manager as and when required, supporting the effective running of the Campus Hub and wider operational activities.
- Coordinate and deliver student events, inductions, welcome fairs, workshops and on-campus assessments.
- Support student enrolment, registration, ID card issuance and international student services, including Right to Study checks where required.
- Act as a senior point of contact for student enquiries, resolving queries and escalating complex or sensitive matters appropriately.
- Oversee invigilators and support the smooth delivery of on-campus assessments.
- Work collaboratively with academic teams, Facilities, Timetabling, the Student Union and external partners to enhance the student experience.
- Promote student engagement through campus events, social media and student activities.
- Support Student Ambassadors, staff/student liaison meetings and inclusive student services, including disability support.
Requirements
- Experience delivering excellent customer service or student support, ideally within higher education or a similar service environment.
- Experience coordinating events or activities and managing competing priorities in a busy environment.
- Experience handling complex or sensitive enquiries with professionalism, confidentiality and empathy.
- Strong organisational, communication and interpersonal skills, with excellent attention to detail.
- Confidence using IT systems, databases or CRM platforms to record and manage enquiries.
- The ability to work independently, use initiative and collaborate effectively with a range of stakeholders.
- GCSE English and Maths at grade C/4 or above, equivalent qualifications, or relevant experience.
- Experience deputising for a manager, supervising colleagues or supporting Student Ambassadors.
- Experience supporting international students, including Right to Study checks or UKVI compliance.
- Experience coordinating assessments, invigilators or campus events.
- Knowledge of safeguarding, GDPR, equality, diversity and inclusion, and student wellbeing.
- Customer service training or a relevant degree.
- Must be able to prove the right to work in the UK.
- DBS check may be required.
Skills
- Organisational skills
- Communication skills
- Interpersonal skills
- Attention to detail
- IT systems proficiency
- Database proficiency
- CRM platform proficiency
Location
- London Bloomsbury campus
Work Type
- Fixed term contract
- Full-time
- Onsite
Experience Level
- Senior
- 12 months contract
Education Level
- GCSE English and Maths at grade C/4 or above
- Equivalent qualifications
- Customer service training
- Relevant degree
Salary/Compensations
- £31,000
Benefits
- 30 days annual leave plus bank holidays
- Access to staff and student discount platforms
- Private Medical Scheme
- Life Assurance
- Contributory Pension Scheme
- Season Ticket Loans
- Student Discounts
About the Company
- At The University of Law, our students are at the heart of everything we do.
- We are committed to ensuring our workforce is reflective of our diverse student population.
- We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Equal Opportunity
- We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.