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About the Role
At Rethink, we foster an environment where people are happy, inspired, and empowered to do their best work. We are an independent creative agency seeking high-energy, ambitious, and genuine individuals to join our team. Rethinkers are interested, interesting, relentless, responsible, and respectful, constantly challenging the status quo to drive improvement.
Responsibilities
- Manage daily outbound and inbound engagement across social media platforms.
- Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards.
- Flag and escalate potential issues quickly following established risk management protocols.
- Flag trending topics, viral comments, and user-generated content.
- Build warm, authentic relationships with community and advocates online.
- Work closely with Account Director and Social Strategist to inform content calendars based on community feedback.
- Maintain response banks, FAQ logs, and publishing calendars.
Requirements
- 2-4 years of experience managing social communities for major brands.
- Strong written communication skills with quick, witty conversational instincts.
- Native fluency in French and English with deep knowledge of Quebec culture.
Location
- 720 King St. West, Toronto, ON
Work Type
- Hybrid work environment
Experience Level
- 2-4 years
Salary/Compensations
- $65K - $75K per year
Benefits
- Competitive compensation and benefits, including added mental health benefits
- Variety of employee perks
- Great work culture
- No client meeting Mondays
- Hybrid work environment
- Access to Rethink’s national DE&I committee and working groups
- Growth and training opportunities
About the Company
- Rethink is an independent creative agency.
- We are committed to remaining an independent creative agency.
- We are always looking for high-energy, ambitious, and genuine people to join Rethink.
- Rethinkers are people who are interested and interesting, relentless, responsible, and respectful.
- Rethinkers don’t settle – we have a visceral discomfort with the status quo – as a result we’re constantly challenging, learning, growing and enthusiastically ambitious to make things better.
Equal Opportunity
- Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace.
- We welcome and encourage applications from all intersections.
- Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.