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About the Role
The Program Specialist provides trauma-informed supervision, assessment, and support for children and families receiving services at the Center. This position also supports program operations and special projects, including the Kids Closet, Project Graduation, and Birthday Boxes.
Responsibilities
- Provide support to families upon arrival for appointments and services
- Provide supervision for children and families during scheduled appointments at all Center locations
- Maintain a safe, comfortable, and engaging environment for clients in family waiting area
- Communicate and collaborate with clinical and forensic interview staff regarding shared clients
- Administer evidence-based suicide and trauma screenings for children following forensic interviews
- Maintain program readiness and organization of program spaces
- Perform data entry and other documentation tasks as needed
- Monitor scheduled appointments and assist with client flow
- Ensure facility access procedures and safety protocols are followed
- Greet clients, visitors, and team members
- Appropriately manage unscheduled visitors
- Provide front desk coverage as needed
- Assist with preparation of parent packets, group folders, and other program materials
- Assist with purchasing and maintaining inventory of emergency assistance items and Kids Closet supplies
- Coordinate and organize the Kids Closet
- Support planning and implementation of Project Graduation and Holiday Project
- Assist with Birthday Boxes and other client support initiatives
- Support locally sponsored trainings and community events
- Provide assistance with after-hours cases as needed
- Assist with after-hours children's groups as needed
- Participate in weekend and after-hours events and projects, as assigned
- Support training and onboarding of interns and volunteers as needed
- Maintain a comprehensive knowledge of the organization's mission, program, vision, core values, and the children's advocacy model
- Attend monthly staff meetings and other meetings as assigned
- Perform other related duties as assigned
Requirements
- Bachelor’s degree with a focus in behavioral science or equivalent relevant experience
- 3 years’ experience in social services
- Experience working with children and families
- Strong interpersonal and communication skills
- Ability to maintain a flexible schedule, including occasional evenings and weekends
- Bilingual English/Spanish required
Skills
- Bilingual English/Spanish proficiency
- Interpersonal skills
- Communication skills
Location
- Austin, TX
Work Type
- Full Time
Experience Level
- 3 years’ experience in social services
Education Level
- Bachelor’s degree with a focus in behavioral science or equivalent relevant experience
Salary/Compensations
- $44000.00 - $48000.00
About the Company
- Center for Child Protection
Equal Opportunity
- Equal Opportunity Employer
- CACTX designates Children Advocacy Centers as an essential employer.