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About the Role
As the Developer Support Engineer for Unity Ads Demand, you'll be the technical point of contact for advertisers and their account teams, solving campaign delivery, attribution and reporting issues that directly affect advertiser spend. In your first months, success means owning the demand case queue and resolving common issues end to end. Over time, it means becoming the team's demand-side expert, shaping playbooks and tooling, and helping Product and Engineering fix root causes. You'll join a collaborative team that is building AI-assisted support workflows, with a clear path toward Senior DSE. You'll also have the opportunity to learn the Supply side (ad monetization and mediation) and build expertise across both.
Responsibilities
- Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues
- Investigate MMP integration problems and data discrepancies using SQL and internal dashboards
- Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes
- Keep advertisers and Account Managers informed with clear, timely, solution-focused updates
- Build and improve troubleshooting playbooks and contribute to the team's support automation tooling
Requirements
- Hands-on experience troubleshooting technical issues in a customer-facing or support role
- Comfort learning new technical domains and products quickly
- Ability to write SQL queries to investigate and validate data
- Ability to explain technical findings clearly to non-technical audiences
- Ability to prioritize and manage multiple concurrent cases
- Sufficient knowledge of English to have professional verbal and written exchanges in this language
Skills
- SQL
- Mobile user acquisition
- Ad tech concepts (CPI, ROAS, attribution)
- Ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)
- AppsFlyer, Adjust, Singular or Tenjin
- SKAdNetwork / AdAttributionKit
- Mobile privacy frameworks
- Python
- API
- Salesforce
- Jira
- Looker
- Mobile app development
- Unity engine
Salary/Compensations
- Zone A: $74,100 - $111,100 USD gross
- Zone B: $83,700 - $125,500 USD gross
- Zone C: $94,100 - $141,100 USD gross
Benefits
- Comprehensive health, life, and disability insurance
- Commute subsidy
- Employee stock ownership
- Competitive retirement/pension plans
- Generous vacation and personal days
- Support for new parents through leave and family-care programs
- Office food snacks
- Mental Health and Wellbeing programs and support
- Employee Resource Groups
- Global Employee Assistance Program
- Training and development programs
- Volunteering and donation matching program
About the Company
- Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.
Equal Opportunity
- Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.