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About the Role

Bags, a Metropolis company, is transforming the travel experience by combining innovative technology with a customer-first mindset to streamline baggage handling, check-in, and other key touchpoints, especially at airports. We aim to make every moment matter for a world on the go.

Responsibilities

Check in passengers for flights at an outdoor curbside location.
Handle and secure luggage according to TSA standards.
Issue boarding passes and tag bags for airline passengers.
Provide general information to passengers regarding locations, directions, and flight details.
Assist guests with check-in of luggage, verifying flight itineraries and bag counts.
Process check-in of guest bags, including charging for bags as per airline requirements.
Weigh guest bags and charge for overweight bags.
Tag guest luggage with destination tags.
Provide boarding passes, luggage claim tickets, and receipts to guests.
Secure luggage immediately after processing.
Maintain a positive, friendly, and professional manner.
Organize and stock the Concierge desk.
Uphold client guest service guidelines and values.
Manage payments (credit card) received from guests.
Answer telephones and guest questions.
Complete airline compliance training in a timely manner.
Work outside in various weather conditions.
Work early morning shifts into the afternoon (1st and 2nd shifts).
Greet guests warmly as they approach the desk.
Input guest information for new enrollees.
Perform on-the-job security training.
Receive all applicable airport badges.

Requirements

Must be eligible to work in the United States.
Must successfully pass a pre-employment criminal background screening.
Must pass pre-employment drug testing.
Must be able to work outside in various weather conditions.
Must be able to complete airline compliance training within the company-given timeframe.
Must have the ability and availability to work weekends and holidays; open availability is preferred.
Must possess excellent verbal and written communication skills.
Must be able to manage payments (credit card) received from guests.
Must be able to manage simple addition.
Follow company appearance guidelines.
Men must be clean-shaven, with the exception of a fully-grown mustache, beard, or goatee.
No visible tattoos or body piercings allowed; any tattoos must be covered.
Wear clean and well-maintained approved uniforms on shift.
Ability to lift up to 70 lbs.
Ability to push luggage cages both empty (approx. 100 lbs) and full.
Ability to stand for up to eight (8) hours at a time.
Ability to lift, carry, reach, push, and pull up to 75 lbs regularly.
Ability to twist, turn, stretch, and bend on a frequent basis.
Ability to move in a relatively quick manner.
Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus.

Skills

Customer Service
Data Entry
Computer experience
Communication skills
TSA standards knowledge
Safety, Security & Dangerous Goods procedures
HAZMAT procedures

Location

AIRLINE TERMINAL BLDG.
RONKONKOMA, NY, US

Work Type

Full-time
Onsite

Experience Level

1-2+ years of Customer Service experience preferred
At least 6 months experience in a face-to-face guest service position preferred

Salary/Compensations

$12.00 - $17.00 per hour (+ tips)

Benefits

Medical
Dental
Vision
Flexible spending accounts
Long/short term disability
Life insurance
Accident insurance
401k
Paid time off

About the Company

Bags, a Metropolis company, is part of the largest mobility network in North America.
We combine innovative technology with a customer-first mindset to transform the travel experience.
We have over 23,000 employees across 4,000+ locations in North America and Europe.
We are reimagining how people move through their journeys, saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Equal Opportunity

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.