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About the Role
The Patient Coordinator serves as the first point of contact for patients, ensuring a welcoming, organized, and efficient clinic experience. This role supports front office operations, including patient registration, scheduling, and administrative tasks, to facilitate seamless coordination between patients and the clinical team. The Patient Coordinator maintains accurate patient records, manages appointments, and provides excellent customer service.
Responsibilities
- Supports front office operations such as patient registration, patient scheduling and other administrative tasks
- Ensures seamless coordination between patients and the clinical team
- Supports clinic workflows by maintaining accurate patient records
- Manages appointments
- Provides excellent customer service to patients and families
Requirements
- 2+ years of administrative experience in a healthcare setting is preferred
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook
- Great time management and ability to multi-task in a fast-paced environment
- Self-motivated with a drive to exceed patient expectations
- Adaptability and positive attitude with fluctuating workloads
- Self-motivated with the eagerness to learn and grow
- Dedication to exceptional patient outcomes and quality of care
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- Time management
- Multi-tasking
- Customer service
- Administrative experience
Location
- New York, NY
Work Type
- Full-Time
Experience Level
- 2+ years of administrative experience in a healthcare setting is preferred
Salary/Compensations
- $22.00-$24.00 per hour
Benefits
- Employee Assistance Program
- Discount program
- Complementary therapy services
- 401(k) with company match
- PTO accrual
- 6 holidays
- Access to online education platform for learning and development
- Paid parental leave (after 26 weeks of employment)
About the Company
- Ivy Health provides world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services.
- Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
- Healthcare is changing quickly, and we continue to invest in the people, clinical expertise, and support that make excellent care possible.
- Across Ivy Rehab Physical Therapy, Ivy Pediatric Therapy, and our trusted local partner brands, orthopedic and pediatric teammates are connected by one shared purpose: helping patients and families make meaningful progress.
- Recognized by Gallup as an Exceptional Workplace, honoring highly engaged workplace cultures around the world.
- Deliver best-in-class care and help patients achieve exceptional outcomes.
- Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
- Live by values that prioritize teamwork, growth, serving others, and creating meaningful progress for patients and families.
Equal Opportunity
- We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.