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About the Role
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. You will be responsible for providing assistance and support to Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with sophisticated software solutions. You will also be the lead/owner for resolving field-raised issues where Customer Service Engineers have been unable to resolve them.
Responsibilities
- Provide assistance and support to Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with sophisticated software solutions.
- Act as the lead/owner and provide solutions to field-raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites.
- Thoroughly recognize the real problem, align for resources, gap analysis, and provide POAs.
- Work with engineering teams, host meetings of multiple teams to discuss technical issues in details and drive toward solution.
- Recognize standardization action and drive postmortem plans.
- Be available to travel within region and worldwide to support escalated issues on site (30-50% travel).
- Support NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.
- May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA personnel.
Requirements
- Fundamental understanding/experience in troubleshooting optical/electro-mechanical subsystems.
- Experience in KLA's Laser Scanning Systems.
- Bachelor's Level Degree and related work experience of 5 years OR equivalent work experience.
- Experience with optomechanical and/or mechatronics subsystem troubleshooting.
Location
- USA-AZ-Phoenix-KLA
Work Type
- Full-time
Experience Level
- 5 years related work experience
Education Level
- Bachelor's Level Degree
Salary/Compensations
- $37.02 - $62.94 Per Hour
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
About the Company
- We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.
- From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe.
- Join us if you want to make electronics that push industries forward and make the world a better place.
Equal Opportunity
- KLA is proud to be an Equal Opportunity Employer.
- We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
- For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.