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About the Role
This role involves coordinating, diagnosing, and troubleshooting employee technical issues, including hardware, network services, and software. The position requires providing timely resolutions, maintaining user relationships, and developing standard operating procedures for IT support.
Responsibilities
- Active Directory - Company structure, Group/Distro creation
- Troubleshoot and resolve hardware issues
- Full understanding of Clearwater internal tool permission structure
- Troubleshoot basic network/802.1x issues
- Solve issues across most parts of the team’s domain with limited guidance
- Solve majority operational issues without escalation
- Handling onboarding and off-boarding
- Offer demos, talks, and recommendations to help their own team and others be more productive
- Help other parts of the organization with integration and provisioning such that all best practices are adhered to
- Continuously maintain and improve quality across the stack
- Perform regular interviews for positions on the same team, providing detailed and useful feedback
- Understand customer needs and motivations
- Understand how engineering projects contribute to business goals
Requirements
- 4 -5 years of experience in IT support, help desk, or a related role
- Experience with Microsoft Windows operating systems and Microsoft Office Products
- Comfortable in the command line
- Scripting experience
- Basic Knowledge of networks, firewalls/security, and operating systems
- Atlassian knowledge for Jira and confluence
- Strong written and verbal skills
- Ability to lift 50 pounds safely
- Self-motivated
- Self-organized
- Able to monitor and maintain inventory levels
- Basic mechanical aptitude
- Ability to troubleshoot first tier computer hardware and software issues
- Sailpoint
- Intune, Jamf, Exchange, Entra knowledge
- Basic computer workstation setup
- Experience w/ Inventory management
- Audio/Video installation experience
Skills
- IT support
- Help desk
- Technical troubleshooting
- Hardware troubleshooting
- Network troubleshooting
- Microsoft Windows
- Microsoft Office Products
- Command line
- Scripting
- Networking
- Firewalls
- Security
- Operating systems
- Atlassian
- Jira
- Confluence
- Sailpoint
- Intune
- Jamf
- Exchange
- Entra
- Inventory management
- Audio/Video installation
Experience Level
- 4-5 years
Education Level
- CompTIA A+
- Udemy IT Help Desk Professional
- Microsoft IT Support
- Apple Certifications