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About the Role
As an Implementation Specialist, you will play a critical role in crafting, configuring, operating, and improving our customers' Cohesity infrastructure. Your expertise will enable us to successfully implement data protection, file-sharing, operational recovery, and data security solutions. The ideal candidate has considerable experience both implementing technical solutions as well as enabling others through training and documentation. Experience in data center operations, working with change controls, change freeze windows, address and interaction with internal support teams as well as external vendors is essential.
Responsibilities
- Utilize technical knowledge and intuition for business to help Cohesity customers design and operate their data protection and data security solutions.
- Work closely with customers to resolve technical obstacles and tackle unique challenges.
- Foster effective communication and collaboration between customers and Engineering, Sales, Support, and Technical Marketing teams.
- Proactively resolve any issues which could impact data recovery operations.
- Identify opportunities for improvements or additional product sales.
- Configure and improve operational reporting to ensure flawless performance.
- Identify and address any issues that may affect data recovery operations.
- Collaborate with technical teams to keep system software up to date and configured according to recommended standard processes.
- Discover ways to improve products and increase customer satisfaction through identifying areas for improvement and additional sales opportunities.
- Facilitate contract renewals by providing technical validation and reporting.
- Develop and maintain positive relationships with key personnel in the customer’s organization.
- Provide leadership and support for any data recovery or Smart-Files related issues.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- Experience in data center operations, working with change controls, change freeze windows, address and interaction with internal support teams as well as external vendors is essential.
- Operating Systems – Linux, Windows
- Data Protection
- Server Virtualization (VMware, Hyper-V, Nutanix)
- NoSQL, Oracle, SQL
- Data Migration
- BIOS level bootstrap OS installation
- Disks – SSD NVME, HDD, SSD M2
- 10 Gb / 25 Gb / 40 Gb / 100 Gb Network cabling
- Basic TCP/IP Networking – IPv4, DNS, NTP, Firewall
Skills
- Public Cloud Infrastructure (AWS, Azure, GCP)
- Public Cloud Storage (AWS S3, AWS Glacier, Azure Blob)
- Network Attached Storage (Isilon, NetApp)
- Advanced Networking Options – IPv6, LACP, Tagged VLANs
- Disaster Recovery/Business Continuity Planning
- Data Replication
- Data Compression and Deduplication
- Other Database Types - Protection and Recovery
- Scripting (bash, Python, PowerShell)
- Automation using REST API
- Experience using AI tools to develop and improve automation
- Technical drawings using Visio, Lucidcharts, or similar
- Hardware experience with qualified vendor systems: HPE, Cisco, Dell, Fujitsu & Lenovo
- Project management skills including completion of objectives and progress communications
- Strong verbal communication/presentation skills
- Strong written skills and attention to detail
- Ability to guide others and help make them successful with Cohesity
- Self-starter with excellent organization and planning skills
Location
- Remote
- On-site
Work Type
- Remote
- On-site
- Full-time
Experience Level
- Entry Level
- Mid Level
- Senior Level
Education Level
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
Salary/Compensations
- $137,360.00-$171,700.00
Benefits
- Health and wellness benefits
- Vacation
- Paid holidays and refresh days
- 401(k) retirement plan
- Life and disability insurance coverages
About the Company
- Cohesity is a leader in AI-powered data security and management.
- Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud.
- Cohesity helps organizations defend against cybersecurity threats with comprehensive data protection and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
- We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
- Join us on our mission to shape the future of our industry.
Equal Opportunity
- Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
- If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.