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About the Role

CDW is seeking a senior data-driven proactive Employee Relations Partner to lead and execute the employee relations strategy, operating model and governance aligned with company values and objectives across UK&I. This pivotal role will be accountable for ER outcomes and will provide expert advice on employee relations issues and risks, acting as CDW’s senior ER authority.

Responsibilities

Lead on the employee relations strategy and accountable for governance of the strategy, ensuring legal compliance, best practice adoption and alignment with global corporate values.
Provide end-to-end advice and support, managing cases and acting as an escalation point for complex employee relations matters.
Manage a team of coworkers to ensure ER tickets and queries are responded to within agreed SLAs.
Manage the Occupational Health process, including tracking referrals and costs, ensuring GDPR compliance.
Facilitate mediation between coworkers and management, ensuring balanced outcomes.
Lead on novel and high-risk organisational change processes such as TUPE, redundancy and restructures.
Provide strategic advice and structured options to the UK&I HR Leadership Team and senior business leaders.
Maintain accurate case documentation and keep case management systems up to date.
Apply human-centred principles to case handling, ensuring approaches are grounded in empathy, fairness and coworker needs.
Support with HR shared services tickets as and when required.
Oversee the highest risk disciplinary, grievance, absence, capability, conduct, whistleblowing, and discrimination matters from strategy through to resolution.
Monitor and ensure compliance with employment legislation and CDW policies across all departments and levels of the organisation.
Determine case strategy where precedent is limited, drawing together legal advice, policy, evidence, commercial impact, and ER considerations.
Anticipate employee relations risks and critical issues, ensuring proactive mitigation and managing cases from inception through to employment tribunal.
Collaborate with the global employee relations team to ensure consistency and compliance in the execution of employee relations practices.
Lead on continuous improvement of ER processes, procedures, templates, toolkits, and guidance.
Maintain executive visibility of material ER risks and trends; escalate matters with potential financial, regulatory, reputational, or workforce-wide impact.
Operate as a trusted adviser to senior and executive leaders, communicating judgement on sensitive matters and influencing decisions across functions.
Work closely with HR leadership and managers to develop proactive strategies that enhance employee engagement, satisfaction, and retention.
Design and lead training and workshops for managers, leaders and HR on effective employee relations practices.
Deputise for the Head of Shared Services UK&I when required, acting with authority to make decisions within agreed delegated parameters for ER matters.
Build key relationships across the business, using influencing skills to gain buy-in and drive change.
Oversee and maintain the employee relations system (EthicsPoint), ensuring the HR department reports on all ER cases promptly.
Own the UK&I risk dashboard, define metrics, thresholds and produce weekly, monthly, and quarterly ER case reports for HR and leadership.
Track and analyse employee relations trends, identifying areas for improvement and actions that reduce case volumes.
Maintain effective financial oversight on ER related legal support and other relevant costs and services.
Establish operational objectives, priorities, service standards and resource plans for the ER team.
Set objectives, manage performance and lead a team of ER specialists/advisers.
Lead a team of approximately four HR generalists, delivering ER and HR administrative support.
Focus on team wellbeing, development, and role modelling CDW values.
Create a high-performance culture, connecting with the team to energise, inspire and motivate.
Develop and coach your team to enhance capability, ensuring SMART goals are in place for all.

Requirements

Minimum of 5 years' experience in employee relations, with a strong focus on conflict resolution and compliance.
In-depth understanding of UK employment law and legislation, and best practice in managing cases from inception through to employment tribunal.
Excellent interpersonal, written, and verbal communication skills, with a proven ability to influence, negotiate and build relationships at all levels.
Strong analytical and critical thinking skills, with a proven ability to assess complex issues, offer practical solutions and drive improvements.
Ability to handle sensitive matters with the utmost professionalism, discretion, integrity, and ethical standards.
Commercial awareness, business acumen, and strategic thinking.
Ability to manage ambiguity, make sound judgements and adapt style to maintain strong relationships at all levels.
Strong change management capability, including shaping change plans, managing impacts, and driving adoption.
Possess a continuous improvement mindset.
Comfortable operating in a fast-paced, dynamic environment.
Commitment to creating inclusive, engaging experiences that prioritise employee wellbeing and growth.
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization.
Leaders are expected to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning.
Leaders should be comfortable exploring how AI can enhance strategy, decision-making, and team performance.
Guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
Embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.
Encourage thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

Skills

Conflict resolution
Compliance
UK employment law and legislation
Case management
Employment tribunal preparation
Interpersonal skills
Written communication
Verbal communication
Influencing
Negotiation
Relationship building
Analytical skills
Critical thinking
Problem-solving
Professionalism
Discretion
Integrity
Ethical standards
Commercial awareness
Business acumen
Strategic thinking
Managing ambiguity
Sound judgement
Change management
Continuous improvement
AI fluency
AI adoption
AI tools and practices
AI mindset

Location

UK&I

Work Type

Full-time

Experience Level

Senior
Minimum of 5 years' experience in employee relations

Education Level

Degree in Human Resources or a related field
CIPD qualification (or equivalent)

About the Company

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.
At CDW we act as one—building trust, speaking candidly, and working together to achieve more.
We play to win—focusing on what matters most and delivering for our customers.
We think forward—staying curious, moving fast, and continuously learning.
We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
We think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do.
Together, we Make Amazing Happen.

Equal Opportunity

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.