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About the Role
The Account Manager supports Account Executives’ sales efforts by managing post-sale fulfillment, ensuring proper implementation of client solutions, and providing superior customer service across Broadcast Television and Digital to retain clients and grow business.
Responsibilities
- Provide support to assigned Account Executives on post-sale activity including campaign implementation, maintenance, and review.
- Daily interaction with existing advertising agencies and direct clients, including maintenance of client schedules on television and digital, and implementation of special projects and promotions.
- Work in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
- Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services.
- Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
- Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
- Regular tracking of clients’ audience delivery using ratings, impressions, clients KPIs, and campaign fulfillment.
- Coordinate with team to set up new customer accounts, contracts, order entry and revisions.
Requirements
- 1-3 years of account management in a professional, fast-paced media sales environment.
- Track record of successfully retaining and growing clients.
- Prior experience using CRM systems and MS Office suite.
- Able to make decisions and solve problems independently to support customer needs.
- Self-motivation and willingness to work as a team player are essential attributes.
- Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
- Creative with ability to work effectively as part of a team and independently.
- Detail oriented with ability to handle and prioritize multiple tasks to meet deadlines.
- Strong written and verbal communication skills.
- Strong organization and time management skills.
Skills
- Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
- Knowledge of Google Analytics and advertising solutions is highly desirable.
Location
- 51 U.S. markets
Work Type
- Full-time
Experience Level
- 1-3 years
Benefits
- Two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas.
- Access to dental and eye care coverage.
- Fertility, surrogacy and adoption assistance.
- Disability and life insurance.
- 401(k) program with company match.
- Nine free virtual doctor’s appointments with a physician through Teladoc for all employees and eligible family members.
- 12 free annual therapy sessions with a licensed clinician through Spring Health for all employees and eligible family members.
- Generous Paid Time Off (PTO) benefit.
- Nine paid holidays per year.
About the Company
- TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most.
- With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television.
- Together, we are building a sustainable future for local news.
Equal Opportunity
- TEGNA Inc. is a proud equal opportunity employer.
- We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.
- We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law.
- TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law.
- If you are in need of an accommodation in order to submit your application, please email askhr@tegna.com.