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About the Role

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from pre-sales validation through onboarding, deployment architecture, and full lifecycle expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to eliminate administrative toil, focusing on high-value architectural design and driving measurable business outcomes.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations.
Address complex technical objections, security compliance questions, and edge-case architectural requirements.
Take accountability for a suitable solution deployment strategy.
Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact.
Design structured migration and onboarding blueprints tailored to the customer’s environment.
Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
Carry a variable quota tied to new business acquisition and/or ongoing account growth.
Ensure deep platform adoption, retain revenue, and identify strategic cross-sell and up-sell opportunities.
Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining deep relationships with key stakeholders.
Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
Identify potential deployment risks or integration bottlenecks and provide remediation strategies.
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
Partner with the Enablement Team to design, build, and govern technical resources.
Define, document, and educate internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides.

Requirements

Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.
Proven track record of operating in a quota-carrying or revenue-aligned environment.
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Depth in at least four of the following technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation.
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages.
Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments.
Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Track record of creating and delivering technical enablement.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Experience from hyperscalers, digital natives, distributed systems environments, or startups is strongly valued.

Skills

DNS
CDN
Zero Trust
Network Security
Workers
WAF
Bot Management
Firewalls
Rate Limiting
(M)TLS
SASE
OSI Model layers 1–7
BGP
GRE
TCP/UDP
HTTP(S)
SSL/TLS
Python
JavaScript
Bash
Lua
Go
RESTful/GraphQL APIs
SDKs
Webhooks
Terraform
Pulumi
CI/CD
Prompt engineering
LLM utilization
LLM orchestration
RAG architectures

Location

Northeast

Work Type

Full-time

Experience Level

Associate
Senior
Staff
Principal

Education Level

Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Salary/Compensations

For New York City based hires: Estimated annual salary of $204,000.00 - $321,000.00
Compensation may be adjusted depending on work location.
This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the Company

At Cloudflare, we are on a mission to help build a better Internet.
Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Cloudflare values candidates who have the instinct to spot a 'normalized' problem and the AI-native curiosity to create a solution using the latest tools.
Cloudflare's culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow.
Cloudflare is not just a highly ambitious, large-scale technology company; it's a large-scale technology company with a soul.
Fundamental to Cloudflare's mission to help build a better Internet is protecting the free and open Internet.
Project Galileo equips journalism and civil society organizations with tools to defend themselves against attacks.
The Athenian Project ensures state and local governments have the highest level of protection and reliability for free.
Cloudflare released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.