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About the Role
This role is responsible for driving execution to achieve department KPIs and the overall growth of the insurance business line. You will collaborate with leadership and trainers to deliver targeted training, provide feedback on performance, and ensure goals are met or exceeded. Additionally, you will focus on enhancing customer experiences, developing associates, and leading a high-performing team.
Responsibilities
- Drive execution to achieve department KPIs and overall growth of the insurance business line.
- Collaborate with Insurance Leadership & Trainer(s) to deliver training focused on improving KPIs.
- Provide advisors with targeted feedback on scorecard/KPI performance.
- Understand insurance products and carriers to provide outstanding customer experiences.
- Identify opportunities to improve processes and systems that enhance the ease of doing business with AAA.
- Act as the subject matter expert for carrier products and underwriting guidelines.
- Liaison with insurance carriers to ensure timely and accurate underwriting.
- Implement strategic actions that drive strong Ease of Use and Likely to Renew survey scores.
- Manage with the intent to motivate, train, and develop associates.
- Deliver timely, constructive feedback regarding progress of work & performance.
- Provide team members with mentoring and resources to develop skills.
- Create a supportive culture that provides opportunities for all interested associates.
- Identify, recruit, & retain top performing employees.
- Manage non-performing employees in accordance with company policy.
- Conduct timely and effective mid-year and annual reviews.
- Consistently complete daily responsibilities of associate coaching, team/individual communication, assisting associates with system or technical questions, documenting, and processing of customer/associate requests and work.
Requirements
- Responsible to obtain and maintain the required license or certification in an active status.
- Able to display expert-level knowledge of carrier offerings, processes, and requirements.
- Ability to work evenings, weekends, & events as required by business need/Leadership directive.
- Working knowledge of computer software and ability to effectively navigate multiple systems.
- Ability to operate independently and display expert-level of proficiency in minimization of errors & problem solving.
- Must be able to resolve problems and work under pressure to diffuse member concerns.
- Work under pressure during periods of high volume.
- Ability to multitask in various areas of insurance sales and service.
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone.
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time.
- Must be able to lift, carry, push, pull a maximum of 30 lbs.
- This position does not offer visa sponsorship now or in the future.
Skills
- Performance Management
- KPI Achievement
- Training Delivery
- Customer Experience Enhancement
- Process Improvement
- Subject Matter Expertise (Carrier Products & Underwriting)
- Associate Development
- Mentoring
- Recruiting
- Employee Retention
- Performance Reviews
- Associate Coaching
- Problem Solving
- Multitasking
Work Type
- Hybrid Work Opportunity
Salary/Compensations
- $68,910.35 - $81,071.00 + Incentive Opportunity
Benefits
- Medical Insurance
- Health Spending Account (HSA) with company match
- Paid Time Off
- Pre-Tax & Roth 401(k) plan with company match
- Flexible Scheduling
- Dental and Vision Insurance
- Life and AD&D Insurance
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Company Paid Short-term & Long-term disability
- Paid Volunteer Time Off
- Flexible Spending Accounts
About the Company
- The 2026 Better Places To Work logo.