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About the Role
Natural Wireless is seeking a proactive and personable Resident Experience Manager to serve as the face of our company across a portfolio of luxury residential buildings in the New York Metro area. This role is ideal for a self-motivated professional who excels in relationship management, enjoys engaging with diverse communities, and takes pride in delivering exceptional service experiences.
Responsibilities
- Act as the primary point of contact between Natural Wireless and property managers and building staff.
- Set up appointments to visit assigned residential buildings daily to maintain strong relationships and ensure resident and property satisfaction.
- Educate property staff about Natural Wireless’ services, benefits, and value proposition.
- Coordinate and execute on-site promotional efforts including lobby hours and resident events.
- Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
- Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
- Collaborate with internal teams to address buildings’ management inquiries and service concerns.
- Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
- Participate in monthly team meetings at the NJ headquarters and contribute to ongoing improvement initiatives.
Requirements
- Excellent interpersonal, communication, and customer service skills.
- Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
- Highly organized and self-motivated with a strong attention to detail.
- Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.
- Able to lift up to 25 lbs for marketing displays or event materials.
Skills
- Relationship management
- Community engagement
- Customer service
- CRM systems (e.g., Pipeline CRM)
- Google Workspace
- Microsoft Office
Location
- New York City
Work Type
- Full-Time
- Field-Based
Experience Level
- Experience in property management, residential services, hospitality, or customer engagement is a plus.
Salary/Compensations
- Competitive salary
Benefits
- Comprehensive benefits package
About the Company
- Natural Wireless is a leading provider of building-wide high-speed Internet service.