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About the Role

This position is responsible for serving as the primary administrative support for our major client's operations, analyzing data, assigning drivers, and ensuring quality specifications are met.

Responsibilities

Analyze data from custom computer screens and prepare driver run sheets for each flight
Assign Drivers to gates and flights
Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
Monitor driver’s kitchen departure time
Track all flight, gate, meal order and other changes in flights
Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
Rotate periodically between scheduled shift, and vacation relief shift

Requirements

Must be 21+ to drive on the ramp
Able to multi-task in a hectic environment
Detail oriented
Able to keep calm in high pressure environment
Able to work with a minimum of supervision/off-site environment
Able to make independent decisions
Able to compile data from multiple sources with a high degree of accuracy
Able to communicate status changes to all parties in a timely manner
Driven to document and improve processes
Must have valid driver’s license
Able to develop rapport with major client
Must be able to function in a warehouse environment
May be required to rotate between day and night shift

Skills

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Work Type

Full-time

Experience Level

2+ years of general work experience in an office or warehouse facility
1 year of experience directing the work of others
1-2 years of shipping/receiving experience preferred

Education Level

H.S. diploma required
Associate’s degree preferred

About the Company

gategroup Competencies Required to be Successful in the Job:
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better

Equal Opportunity

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf