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About the Role
The Field Services Engineer is responsible for delivering first-class service, advice, and technical support to clients, ensuring the highest standards of customer service, efficiency, knowledge, and integrity. This includes daily support incidents, desktop and light server troubleshooting, and hardware/software installation, upgrades, and relocations. The candidate will interface with high-profile financial industry clients daily, both onsite and remotely, requiring exceptional presentation, communication, and professionalism.
Responsibilities
- Deliver first-class service, advice, and technical support to clients.
- Handle daily support incidents.
- Perform desktop and light server troubleshooting.
- Install, upgrade, and relocate hardware and software.
- Interface with high-profile financial industry clients onsite and remotely.
- Maintain the highest level of presentation, communication, and professionalism.
Requirements
- College diploma or University degree in Computer Science or equivalent field and/or related experience with 1-3 years of end-user support.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Willingness to learn.
- Highly self-motivated and directed in a fast-paced team environment.
- Sharp attention to detail with proven analytical and problem-solving abilities.
- Effective time management in working on internal tasks as well as with external vendors.
- Ability to work in an independent environment with moderate supervision.
- Ability to work under a moderate noise level.
- Overtime may be required to meet project deadlines (including late nights and weekends).
- Ability to travel for business and work beyond normal business hours when necessary.
- Ability to be flexible and successfully respond to multiple work pressures.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Skills
- Deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients.
- Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
- Reinstalling and troubleshooting of operating systems and applications.
- Microsoft Windows 7/8/10, Microsoft Office 2010-2019.
- Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
- Basic experience with public cloud technologies with an emphasis on Office 365.
- Familiar with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Antimalware, Software Firewall, Web Filtering).
- Experience with hardware troubleshooting (desktop/laptop, printer, mobile device).
- Ability to perform patching and maintenance of systems.
- Financial industry experience (Hedge Funds Private Equity, FoF).
- Experience with Managed Service Providers.
- Experience with Market Data vendors like Bloomberg, Reuters, Factset.
- Experience with Microsoft Server 2008R2-2016.
- Basic knowledge of e-mail and spam troubleshooting.
- Understanding of IaaS, VDI and backup technologies.
- Experience with virtualization software such as VMWare vSphere or Hyper-V.
- Administering Active Directory Users/Exchange mailboxes.
- Technical certifications.
- Basic understanding of desktop imaging platforms.
Work Type
- Onsite
- Remote
Experience Level
- 1-3 years of end user support
Education Level
- College diploma or University degree in Computer Science or equivalent field
Salary/Compensations
- $80,000 to $90,000
Benefits
- Competitive compensation package
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.
- ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
- More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
- At ECI, we believe success is driven by passion and purpose.
- Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
- ECI is a leading provider in the financial industry of cloud and technical solutions.
- With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments.
- Focusing on a “promote from within” culture allows our team to grow both personally and professionally.
- ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.
- In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!