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About the Role
Arnoff generates a steady flow of inbound calls and web leads from people ready to move. You'll work in our Sales Center, where hot leads come in live and are transferred to you as they arrive. Your job is to quote them quickly and book the move before anyone else. You'll quote and book local moves over the phone, schedule in-home estimates for our territory reps on larger moves, and follow up quickly and consistently on marketing leads. Commission is uncapped, so your earnings reflect your results.
Responsibilities
- Answer inbound sales calls promptly and professionally
- Collect contact info, move dates, addresses, and access details
- Log every lead and interaction in the CRM in real time
- Take hot leads transferred live from the Sales Center and work to close them on the spot
- Call every new web lead within minutes during business hours
- Follow up relentlessly on every new lead — calls, texts, and emails until it's booked or closed
- Re-engage stale and lost leads and past estimates to win back business
- Build accurate inventories by phone, live video survey, or customer photos
- Quote local moves using Arnoff pricing guidelines
- Quote and book smaller, non-complex moves over the phone
- Close on the first call whenever possible; ask for the booking every time
- Offer packing, crating, storage and valuation coverage on every quote
- Sell value, not discounts — protect Arnoff's pricing and margins
- Understand competing quotes and clearly position Arnoff's value
- Book in-home estimates with the right territory rep for larger or complex moves, with complete notes
- Hand booked moves to operations with accurate details
- Make a post-move satisfaction call and request a review
- Cover the phones first-come, first-served with the Sales Center team
Requirements
- 1+ years in phone, inside, or high-volume call-center sales
- A proven record of meeting or exceeding sales goals
- Confident phone presence; comfortable handling objections
- Detail-oriented; comfortable with video surveys and a CRM
- Saturday availability as needed
- High school diploma or equivalent
Skills
- Phone sales
- Inside sales
- High-volume call-center sales
- Handling objections
- Video surveys
- CRM
- Moving experience
- Relocation experience
- Logistics experience
- Home-services experience
- Estimating moves
- Quoting service jobs
- Bilingual (English/Spanish)
Location
- 1282 Dutchess Turnpike, Poughkeepsie, NY 12603
Work Type
- Full-time
- In office
Experience Level
- 1+ years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18-22/hour + commission + performance bonuses
Benefits
- Uncapped commission, earned once the booked move is completed
- Performance bonuses
- Warm leads only — no cold calling
- Paid training on Arnoff pricing, estimating, and the CRM
- A path to a territory sales role for top performers
About the Company
- Arnoff Moving & Storage is an equal opportunity employer.
Equal Opportunity
- Arnoff Moving & Storage is an equal opportunity employer.