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About the Role

The Assistant General Manager is responsible for overseeing venue events and shows, including hiring and scheduling staff, monitoring venue maintenance and security, and managing onsite operations. This role also oversees guest relations, customer experience, and assists the General Manager with various projects.

Responsibilities

Manage venue events and shows, ticketing, advance show needs, show settlement, and coordinate technical aspects including lighting, video, and sound.
Analyze event calendar to determine appropriate staffing levels and create/maintain schedules.
Approve hours worked and time off requests for part-time staff.
Oversee venue maintenance and security, including project planning and coordinating with maintenance staff.
Attend and direct security meetings, monitor staff levels, and troubleshoot security issues.
Manage day-to-day office operations, including ordering supplies and monitoring customer service email.
Oversee guest relations and ensure a positive customer experience, responding to escalated guest complaints.
Make recommendations to the General Manager on departmental budget allocation, monthly reforecasting, and financial statement reconciliation.
Oversee all operations and make decisions in the General Manager's absence.

Requirements

BA/BS Degree in Business Management or a related field (Advanced Degree Preferred).
6-8 years of related work experience.
Knowledge of accounting principles.
Proficient in MS Word, Excel, and Outlook.
Previous production experience, including scheduling, managing staff, and payroll.
Ability to work a flexible schedule including nights, weekends, and holidays.
Ability to effectively interact with all levels of management, promoters, suppliers, guests, and visitors.

Skills

Strong leadership skills with the ability to provide vision and inspiration.
Strong customer service skills.
Ability to multi-task and prioritize workload.
Strong written, verbal, and listening communication skills.
Ability to plan work activities and adapt to changing conditions.
Knowledge of sound and lighting preferred.

Location

Onsite

Work Type

Full-time

Experience Level

6-8 years

Education Level

Bachelor's Degree

Salary/Compensations

$71,477.46 - $75,000.00 annually

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid holidays
Vacation time
Sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan with employer match
Flexible spending account options
Health savings account options
Wellness offerings

About the Company

For over 20 years, AEG has been a leader in transforming sports and live entertainment, hosting over 160 million guests annually and promoting over 10,000 shows worldwide.
AEG is committed to innovation, artistry, and community, utilizing its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable experiences.
The company strives to build a diverse and inclusive culture that reflects its audiences and supports the communities it operates within, while minimizing environmental impact through sustainable practices.

Equal Opportunity

AEG is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
AEG does not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status.