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About the Role

The Manager Operations will oversee venue and event operations, manage day-to-day activities, market shows, and ensure all event needs are met within budget. This role involves working closely with staff to provide high-level customer service, developing policies, and managing administrative tasks.

Responsibilities

Project manage shows, ensuring client and tour manager needs are met and artist contract requirements are fulfilled.
Collaborate with the operations team on policy development, operational planning, cost estimates, and staff oversight.
Ensure high customer service standards and oversee venue operations on event days.
Manage backstage areas, including greenrooms, and serve as a resource for artists and their crew.
Handle daily administrative tasks such as staff scheduling, timekeeping, hiring, and performance monitoring.
Ensure adequate equipment and supplies for events, procuring items competitively and negotiating vendor contracts.
Contribute to venue improvements and capital projects, including recommendations, bid management, ROI analysis, and project oversight.
Manage day-of-show settlement, prepare invoices, and handle payroll discrepancies.

Requirements

BA/BS Degree in Business Management or related field.
4-6 years of related work experience.
Previous experience managing private and concert events.
Experience in venue and events operation, tours, including artist communication and settlements.
Proficient in MS Word, Excel, and Outlook.
Strong written and verbal communication skills.
Previous management experience and strong leadership skills.
Strong organizational and project management skills with the ability to multitask and prioritize workload.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Music industry and live music experience preferred.
Employer does not offer work visa sponsorship for this position.

Skills

Communication
Leadership
Organization
Project Management
Multitasking
Prioritization

Location

Region

Work Type

Full-time

Experience Level

4-6 years

Education Level

BA/BS Degree

Salary/Compensations

$59,564.55 - $65,000.00 annually

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid holidays
Vacation time
Sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan with employer match
Flexible spending account options
Health savings account options
Wellness offerings

About the Company

For over 20 years, AEG has been a leader in transforming sports and live entertainment, hosting over 160 million guests annually and promoting over 10,000 shows worldwide.
AEG is committed to innovation, artistry, and community, utilizing its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable experiences.
The company strives to build a diverse and inclusive culture that reflects its audiences and supports its communities, while minimizing environmental impact through sustainable practices.

Equal Opportunity

AEG is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.