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About the Role
We are excited to be launching a new supported living service for individuals with mental health needs and are looking for a passionate and experienced manager to lead and shape this service from the outset. As the Local Service Manager, you will be responsible for the overall management and development of the service, ensuring high-quality, person-centred support that promotes independence, recovery, and wellbeing. You will lead a team of support staff, maintain compliance with regulatory standards, and build strong relationships with stakeholders.
Responsibilities
- Provide strong, values-led leadership to the service team
- Ensure delivery of safe, effective, and person-centred support
- Oversee support planning, risk management, and service user outcomes
- Maintain compliance with relevant legislation
- Manage staffing, recruitment, training, and performance
- Work collaboratively with healthcare professionals, families, and external partners
Requirements
- Minimum of 12 months’ experience in managing Housing & Mental Health
- Excellent understanding of acute mental health conditions and recovery-focused approaches
- Strong leadership, organisational, and communication skills
- Housing management experience
- Ability to manage teams and drive service quality
- Knowledge of safeguarding, risk management, and regulatory requirements
- Right to work in the UK
Skills
- Leadership
- Organisation
- Communication
- Team management
- Service quality improvement
- Safeguarding
- Risk management
- Regulatory compliance
Location
- Park Lodge, 251 Victoria Park Road, London E9 7BQ
Work Type
- Contracted 37.5 hours per week
Experience Level
- Minimum of 12 months’ experience in managing Housing & Mental Health
Education Level
- Qualification or background as a Mental Health Practitioner (e.g. RMN, Social Worker, OT) (Desirable)
Salary/Compensations
- £42,342 - £44,573 per annum
Benefits
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- Opportunity to shape a brand-new service
- Supportive senior leadership and development opportunities
- Competitive salary and benefits package
- Ongoing training and professional development
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
- Reimbursement for overseas police check costs upon commencement of employment
About the Company
- Proudly recognised as the 2025 Housing with Care Employer of the Year.
- A compassionate, community-focused team supporting people with Mental Health, that puts people first – every single day.
- As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Equal Opportunity
- Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
- We work closely with the Home Office in order to prevent illegal working.
- An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
- Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.