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About the Role

The Manager in Training (MIT) – Rooms Division is a structured development opportunity designed for a high-potential hospitality professional who wants to build a future leadership career. The programme provides cross-functional exposure across Front Office, Guest Services, Guest Experience, Concierge, Communications and Housekeeping, while developing operational, commercial, and leadership capabilities within a luxury hotel environment.

Responsibilities

• Gain hands on experience across multiple Rooms Division departments
• Support daily operations and guest interactions while maintaining Four Seasons service standards
• Develop leadership skills through project work, coaching, and management exposure
• Participate in operational and strategic projects designed to improve guest and employee experiences
• Develop knowledge of service recovery, guest recognition, and personalised hospitality
• Build relationships across departments and contribute to a collaborative hotel culture

Requirements

• Recent graduate or current student expected to graduate in Summer 2027 with a degree in Hospitality Management, Hotel Management, Tourism, or a related field
• Previous experience within luxury hospitality through internships, placements, or employment
• Strong communication and interpersonal skills
• Professional presentation and attention to detail
• Natural ability to build relationships and create memorable guest experiences
• Positive attitude, curiosity, and ambition to develop into a future leader
• Commercial awareness and interest in hotel operations
• Fluent spoken and written English
• Right to Work in the UK is required; unfortunately, sponsorship is not possible for this position

Skills

• Hospitality
• Hotel Management
• Tourism
• Luxury hospitality
• Guest experience
• Rooms Division operations
• Communication
• Interpersonal skills
• Leadership
• Operational
• Commercial
• Service recovery
• Guest recognition
• Personalised hospitality
• Collaboration

Location

• London at Park Lane

Work Type

• Full time
• 40 hour working week

Experience Level

• Recent graduate
• Student expected to graduate in Summer 2027

Education Level

• Degree in Hospitality Management, Hotel Management, Tourism, or a related field

Salary/Compensations

• £40,000 total compensation inclusive of salary and hotel service charge

Benefits

• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Dedicated leadership development programme and mentorship
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

About the Company

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.