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About the Role
As a Functional Consultant, you will partner directly with clients to understand their business processes, advise on industry best practices, and deliver technology solutions that support their operational and strategic goals. This role is ideal for someone who enjoys partnering with customers, solving complex business challenges, and driving successful software implementations, acting as a trusted advisor throughout the implementation lifecycle.
Responsibilities
- Partner with clients to understand business objectives, processes, and operational challenges.
- Facilitate workshops and requirements-gathering sessions with business stakeholders.
- Conduct gap analysis and translate business requirements into solution designs.
- Advise clients on property and lease management best practices.
- Configure software solutions to align with client requirements and business processes.
- Support all phases of software implementation, including configuration, testing, training, deployment, and post-go-live activities.
- Develop client-facing documentation, training materials, and process guides.
- Deliver engaging remote and in-person training sessions.
- Manage project activities, risks, and timelines in collaboration with project teams.
- Build strong, trusted relationships with clients and stakeholders throughout project delivery.
- Work across multiple client engagements within a fast-paced consulting environment.
Requirements
- Previous experience in a Functional Consultant, Implementation Consultant, Solutions Consultant, or similar client-facing consulting role.
- Experience implementing, configuring, or supporting business software solutions.
- Strong knowledge of real estate, property management, lease administration, or occupier/investor business processes.
- Experience working within a professional services or consulting environment with direct client engagement responsibilities.
- Proven ability to gather requirements, facilitate workshops, and translate business needs into practical solutions.
- Strong stakeholder management and relationship-building skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities while delivering a high standard of client service.
- Strong analytical and problem-solving skills.
- Confidence delivering user training and client presentations.
- Experience with property management, lease administration, or real estate technology platforms.
- Experience leading or supporting software implementation projects.
- Understanding of software implementation methodologies and project delivery frameworks.
Skills
- Real estate technology
- Property management systems
- Lease administration solutions
- Stakeholder management
- Relationship building
- Communication
- Analytical skills
- Problem-solving
- Client presentations
- Software implementation
Education Level
- Degree in Business, Finance, Accounting, Information Technology, Mathematics, or a related field.
About the Company
- MRI Software builds flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play.
- Our people-first approach to PropTech is defining a new industry standard for client experiences.
- We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong.
- We invest in employee resource groups and provide tailored resources for each person to reach their full potential.
- Our goal is to strive to amaze, from the intelligent solutions we create to the culture we cultivate.
Equal Opportunity
- MRI is proud to be an inclusive employer.
- We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
- We believe that Belonging is a direct result of Diversity, Equity, and Inclusion.
- Those values are woven into the fabric of who we are and are foundational to our continued success.