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About the Role
London Business School is seeking a highly organised and service-focused Programme Administrator to support the delivery of its portfolio of degree programmes. Working with Programme Managers, Senior Programme Managers and Programme Directors, you’ll help ensure students and colleagues receive accurate, timely and responsive support throughout the programme journey. You’ll be part of a collaborative Degree Programmes team, supporting students from a wide range of backgrounds and countries. The role combines student-facing service with programme administration, event support, learning delivery and financial administration. Some evening and weekend work is required to support programme activity; time off in lieu is provided.
Responsibilities
- Coordinate the shared Student Support inbox, allocate enquiries and respond promptly and accurately to student requests.
- Prepare student letters and business cards, process verification requests and support attendance monitoring and student travel-card requests.
- Provide a welcoming first point of contact for students and stakeholders, resolve enquiries or escalate them appropriately, and raise student welfare concerns with Programme Managers.
- Support the student experience through day-to-day engagement, event attendance and administration of student systems, including SEAtS.
- Coordinate the Graduate Master’s mentoring programme, matching students with mentors across programmes.
- Support student business project submissions by liaising with supervisors, tracking deadlines, organising marking and keeping accurate records.
- Help deliver programme events and activities, including orientation, exchange activities, speaker events, Congregation and examination boards.
- Provide meeting and event administration, including room bookings, catering, calendar management, agendas, action logs and papers.
- Maintain accurate records in line with School quality-assurance requirements; process invoices and expense claims and support budget tracking.
- Work collaboratively across the School, support colleagues and contribute ideas to improve processes, systems and service delivery.
Requirements
- Proficiency in commonly used IT packages, particularly Microsoft Word and Excel; experience with databases is important, and PowerPoint is an advantage.
- Excellent written and verbal communication skills, with a professional and responsive approach to customer service.
- Strong organisational skills, meticulous attention to detail and the ability to manage competing priorities and deadlines.
- A collaborative team player who also takes ownership and responsibility for their work.
- Confidence working under pressure, prioritising workload and supporting multiple programmes and stakeholders.
- A proactive, solutions-focused approach, with the ability to suggest improvements and adapt to change.
- An understanding of project timelines and the importance of accurate data, reliable processes and a consistently high standard of support.
Skills
- Microsoft Word
- Microsoft Excel
- Database systems
- Microsoft PowerPoint
Location
- London
Work Type
- Hybrid
- Fixed-term contract
Education Level
- Further education or an equivalent qualification
Salary/Compensations
- Competitive salary dependent upon experience
Benefits
- Generous annual leave of 27 days plus extra between Christmas and New Year
- Enrolment into the Group Pension Scheme
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days volunteering leave
- Smart Working approach
- Protected Time for learning and development, wellbeing, or focused work
About the Company
- London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh.
- It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world.
- We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
Equal Opportunity
- We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.
- We are dedicated to creating an environment where everyone in our community feels they belong and thrive.
- This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.