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About the Role
The Delivery Manager will oversee the receiving, storage, distribution, and stocking of products across airport concession locations, ensuring operations run smoothly by providing locations with necessary products for efficient, safe, and consistent service.
Responsibilities
- Schedule, receive, and inspect vendor deliveries to verify quantities, pricing, temperatures, expiration dates, and product condition against purchase orders and invoices.
- Coordinate delivery schedules, dock access, security screening, and receiving procedures with airport personnel and central receiving or distribution facilities.
- Build and maintain effective vendor relationships while resolving delivery discrepancies, shortages, damaged products, and credit requests.
- Identify recurring delivery issues and communicate concerns to the appropriate management team.
- Maintain accurate inventory records, conduct cycle counts and monthly inventories, and investigate discrepancies.
- Ensure proper product rotation using FIFO (First In, First Out), accurate labeling, and established food safety standards across dry, refrigerated, and frozen storage areas.
- Coordinate product distribution to assigned airport units according to established delivery schedules and operational priorities.
- Ensure all units are stocked to established par levels and merchandising standards, minimizing out-of-stocks during peak travel periods.
- Partner with unit managers to review sales trends, inventory levels, and product needs to prevent shortages and overstock.
- Ensure products are handled, transported, stored, and distributed safely and efficiently throughout secured airport areas.
- Lead, schedule, train, and supervise the receiving and stocking team, assigning daily responsibilities, unit coverage, and delivery routes.
- Establish daily priorities and hold team members accountable for accuracy, productivity, cleanliness, and service standards.
- Train employees on proper product handling, inventory rotation, lifting techniques, food safety, and workplace safety procedures.
- Monitor staffing levels and labor hours to ensure productivity and alignment with budget expectations.
- Maintain a clean, organized, and inspection-ready receiving and storage area.
- Ensure invoices are accurately coded and submitted to Accounting within established deadlines.
- Maintain compliance with company policies, airport security requirements, food safety regulations, and applicable workplace safety standards.
- Verify that team members maintain valid airport security credentials and complete all required security and safety training.
- Support operational inspections and implement corrective actions as needed.
Requirements
- Minimum of 2 years of experience in receiving, warehouse operations, stocking, inventory management, or a related field; food and beverage or airport experience preferred.
- At least 1 year of supervisory or team leadership experience.
- Working knowledge of inventory control, product rotation, receiving procedures, and food safety practices.
- Experience with inventory management systems, ordering platforms, and Microsoft Excel.
- Strong organizational, problem-solving, communication, and time-management skills.
- Ability to lead a team, manage competing priorities, and work effectively in a fast-paced environment.
- Ability to lift up to 50 pounds and stand, walk, and perform physical tasks for extended periods.
- Flexibility to work early mornings, weekends, holidays, and varying schedules based on airport operational needs.
- Ability to pass required background checks and obtain and maintain an airport security badge, including SIDA credentials where applicable.
Skills
- Inventory management
- Product rotation
- Receiving procedures
- Food safety practices
- Inventory management systems
- Ordering platforms
- Microsoft Excel
- Organizational skills
- Problem-solving skills
- Communication skills
- Time-management skills
- Team leadership
Location
- Airport operations
Work Type
- Full-time
Experience Level
- 2+ years in receiving, warehouse operations, stocking, inventory management, or related field
- 1+ year of supervisory or team leadership experience
Education Level
- ServSafe certification or equivalent food safety training preferred
About the Company
- Tailwind Hospitality operates over 160 locations across 60+ airports and transit stations nationwide.
- Specializes in developing, managing, and operating food, beverage, and retail concepts that deliver exceptional guest experiences.
- A growing hospitality organization where leadership directly supports the success of airport restaurants and retail locations.