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About the Role
To assist and support the Operations Team in organising our portfolio of conferences and exhibitions, and any new products or launches. This is a great opportunity for a self-motivated and ambitious individual looking to develop skills within the exhibitions industry and offers great progression.
Responsibilities
- Ensure professional and first-class customer communications (exhibitor/sponsor/contractor).
- Provide pre-show and on-site exhibitor liaison and support via phone and email, answering incoming exhibitor enquiries in a timely and efficient manner.
- Manage scheduled communication to go out at key stages of the event process regarding all logistical details.
- Onsite management of the Organiser’s office, where required.
- Liaise with speakers on small events, including creating and sharing speaker briefing notes, collating biographies/ photos/ presentations, and working with the content team to update conference programmes.
- Manage exhibitor and contractor databases.
- Assist in the processing & confirmation of exhibitor information and monitor exhibitor responses to ensure all necessary information is received on time.
- Assist in the production of the exhibitor manual, including reviewing current content and researching information relevant for that specific event.
- Update and maintain show floor plans.
- Plan and execute the operational and logistical elements of small projects or events with manager support.
- Obtain multiple quotes and negotiate costs for services, working on tender processes.
- Build knowledge of Health & Safety best practice.
- Develop awareness of budgets.
- Assist with processing invoices and raising PO’s for suppliers.
- Manage and update sections of operational event budgets, keeping costs under control.
- Manage Salesforce and Operational processes, including creating and keeping up to date with event Ops CPAs.
- Use project management tools such as Monday.com.
- Create, update, and monitor stand and event inventory.
- Communicate proficiently with external/international contractors, sponsors, exhibitors, and venues, building and maintaining excellent working relationships.
- Interact effectively with fellow team members and other office departments.
- Assist with travel and accommodation requirements.
- Coordinate on-site freight requirements.
- Perform general admin and adhoc projects.
Requirements
- Ideally have 1-2 years’ experience in conferences and exhibitions.
- IOSH Certification desirable.
- Attention to detail when completing admin-based tasks.
- Excellent written English and verbal communication skills.
- Budget experience – inputting to event budgets and keeping within the budget set.
- Ability to work under pressure and to deadlines.
- Flexibility required as the post includes some travel and out of hours’ work relating to events.
- Knowledge of MS Office Suite, including: MS Word, PowerPoint, Outlook, and Excel.
- Open to international travel in Asia, Africa, Europe and North America.
- Customer Focused – put the customer at the heart of everything we do.
- Team Player – ability to work well in a team as well as independently.
- Hard working - Strong work ethic representing our industry leading brands.
- Studious - Desire to learn and embrace best practice.
- Respectful – demonstrate consistency and reliability in all areas.
- Collaborative – display open communication and innovation.
- Proactive – take initiative on opportunities and test your ideas.
- Efficient – display excellent time management and prioritisation.
Skills
- MS Office Suite
- MS Word
- MS PowerPoint
- MS Outlook
- MS Excel
- Salesforce
- Monday.com
- Communication
- Customer Service
- Database Management
- Project Management
- Budget Management
- Negotiation
- Health & Safety
- Time Management
- Prioritisation
Location
- Asia
- Africa
- Europe
- North America
Work Type
- Full-time
- Travel
Experience Level
- 1-2 years
Education Level
- IOSH Certification desirable
About the Company
- dmg events is an equal opportunity employer.
Equal Opportunity
- If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.