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About the Role
Ambersphere Solutions, Ltd, a division of ACT Entertainment, is seeking a Support Technician to join their team. This role is responsible for delivering training and technical support for MA Lighting Consoles and other Ambersphere products, serving as the first point of contact for expert advice, training, and support.
Responsibilities
- Provides first-line technical support and training on MA Lighting consoles.
- Delivers technical support and troubleshooting across all Ambersphere brands.
- Supports customers both remotely and on-site.
- Assists with product demos, open days, and customer events.
- Collaborates with service, sales, and marketing teams to share product knowledge and customer feedback.
- Maintain test and demo files as required.
- Collaborate with development teams to beta-test new software.
- Communicates effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests.
- Contributes to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum.
- Perform other related duties as assigned by supervisor.
Requirements
- Familiarity with MA consoles (grandMA3/grandMA2) preferred.
- Strong troubleshooting skills and the ability to analyze and diagnose hardware and software issues.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users.
- Strong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively.
- Proficiency in computer technology, and software support tools a plus.
- Experience with computer networking (IP, show networks, system integration) a plus.
- Must have valid U.K. driving license.
Skills
- Technical support
- Training
- Troubleshooting
- Customer support
- Product demonstrations
- Software support tools
- Computer networking
Location
- Acton, U.K.
Work Type
- Full-Time
- On-site
- Remote
About the Company
- Ambersphere Solutions, Ltd, a division of ACT Entertainment, is the exclusive UK sales, support, service, and training centre for Ayrton, Astera, MA Lighting, ROXX, MDG and zactrack entertainment lighting products.
- Company Values: Deliver Legendary Service, Do the Right Thing, Practice Blameless Problem-Solving, Contribute to Profit, Honor Commitments, Embrace Change and Growth, Be Positive, Keep Things Fun.