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About the Role
Partner Managers own the overall relationship with restaurant owners on an ongoing basis. They upsell incremental products and services, conduct business check-ins, troubleshoot issues, recommend marketing strategies, and ensure high satisfaction and retention. Reporting to the Manager, Regional Partner Strategy, you will promote DoorDash's suite of products through high-volume phone calls and emails.
Responsibilities
- Work with businesses to establish important goals and goals for their business.
- Manage merchant relationships across your region, while building towards business goals.
- Refine sales messaging, prospecting, qualifying, and closing techniques.
- Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals.
- Deliver quarterly business reviews that highlight important wins and opportunity areas.
- Reduce instances of churn, while identifying and supporting new store expansions.
- Advocate internally for how to best solve your merchant’s objectives.
- Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales.
Requirements
- 2+ years of success in client-facing and sales roles.
- 2+ years in a sales role while exceeding performance metrics consistently.
- Persistent and passionate about sales, with a dynamic personality.
- Experience empathizing with customer needs and adapting to meet their unique goals.
- Comfortable working in a scaling startup environment.
- Values collaboration and thrives in ambiguity.
- Comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps).
- Applicable experience increasing customer satisfaction, retention, and product adoption.
- An ability to understand and communicate operations processes.
- The mindset of an owner in whatever you do, and striving to be 1% better everyday.
Skills
- Salesforce
- Outreach
- Sales Navigator
- Google Apps
Location
- British Columbia
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $33.84—$42.32 CAD (Base)
- $42.30—$52.90 CAD (Total on-target earnings)
Benefits
- Paid time off
- Paid parental leave
- Wellness benefit
- Several paid holidays
- Medical
- Dental
- Vision
- Disability and basic life insurance
- RRSP including an employer match
- Mental health program
About the Company
- At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
- We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
- DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
- We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Equal Opportunity
- We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
- That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
- If you need any accommodations, please inform your recruiting contact upon initial connection.