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About the Role
A career as a banking advisor at National Bank is a versatile and varied job that allows you to pursue your ambitions by improving the lives of our clients, your colleagues, and your own. Thanks to your warm approach and active listening, you provide a human experience to clients in the branch.
Responsibilities
- Welcome clients and answer questions.
- Assist clients with our banking applications and ATMs.
- Listen to needs and resolve complex situations.
- Advise and offer transactional solutions for individuals.
- Ability to build lasting business relationships.
- Ensure client satisfaction and engagement.
- Refer clients to specialist colleagues for their specialized needs.
- Ensure compliance with rules and risk management.
Requirements
- Hold a college diploma (DEC) or equivalent.
- Customer service experience, inclusive attitude, and respectful behavior towards differences.
- Caring attitude with strong client empathy.
- Interest in technology and ability to share knowledge.
- Adaptability to different situations.
- English language proficiency.
Skills
- Brand Ambassador
- Results-oriented
- Teamwork
- Client-focused
- Attention to detail
- Digital literacy
- Empathy
- Learning agility
- Oral communication
Location
- Toronto
Work Type
- Onsite
- Part-time 25 hours
- Permanent
Education Level
- College diploma (DEC) or equivalent
Benefits
- Competitive compensation
- Flexible benefits program for well-being
- Health and wellness program with numerous options
- Flexible group insurance
- Generous retirement plan
- Share purchase plan
- Employee and family assistance program
- Preferred banking services
- Involvement in community initiatives
- Telemedicine service
- Virtual sleep improvement clinic
About the Company
- We are a human-sized bank that stands out for its boldness, entrepreneurial culture, and passion for people.
- We exist to make a positive impact on people's lives.
- Our core values of camaraderie, agility, and empowerment are our sources of inspiration.
- Inclusion is at the heart of our commitments.
- We aim, as much as possible, to provide a barrier-free work environment accessible to all employees.
Equal Opportunity
- We wish to provide, within the limits of our resources, accessibility measures during the recruitment process. If you need accommodation, do not hesitate to let us know during your first exchanges with us.
- We welcome candidates from all backgrounds and would like to know what you can add to our team.
- We focus on inclusion in an environment where the expression of unique characteristics, visible and invisible, is valued.
- We welcome applications from all backgrounds and would like to know what you can add to our team.