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About the Role

Enterprise Services Engineers (ESEs) at Tanium serve customers as hands-on-keyboard experts for remote and on-site engagements. You will operate in a team-based environment, maintaining the Tanium platform to achieve customer-specific outcomes in Operations, Risk, Compliance, Asset, and Security. This role offers continuous opportunities to apply technical skills in large enterprise environments using Tanium.

Responsibilities

Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
Identify opportunities for customers to get greater value from the Tanium platform
Consistently and cogently address customer needs through astute verbal and written communication skills
Identify and rapidly assign tier 3 support cases to Technical Support Engineers
Conduct daily health-checks on assigned accounts
Work with Technical Support Engineers on strategic customer activities
Contribute to and track activity, after action, root cause and daily status reports
Document best practices and Play Book entries
Work closely with CSMs on improving Tanium operational status within key accounts
Provide technical direction to customer IT support staff

Requirements

BA/BS or equivalent experience required
5+ years of experience in IT/Consulting
5+ years of experience in Systems Administration/Engineering
Active TS/SCI Clearance or higher
Hands-on Tanium experience a major plus
Strong troubleshooting skills
Ability to articulate and communicate
Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response/Vulnerability Management, Systems Management, Systems Administration, Software Engineering, Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
Demonstrated critical thinking skills
Ability to break a problem down into manageable, ordered piece parts
Ability to convey problem statement and plan of attack to others

Skills

Tanium
Endpoint Security
Endpoint Support/Troubleshooting
Incident Response/Vulnerability Management
Systems Management
Systems Administration
Software Engineering
Bash
PowerShell
VBScript
Python
Troubleshooting
Communication

Location

Remote
On-site

Work Type

Full-time

Experience Level

5+ years

Education Level

BA/BS or equivalent experience

Benefits

5 days of volunteer time off (VTO)

About the Company

Tanium is the Autonomous IT company, driven by AI and real-time endpoint intelligence. Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.
Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale.
Tanium emphasizes a culture that values collaboration, respect, and diversity.
Tanium is recognized worldwide as a great place to work and has been on the Forbes Cloud 100 list for ten consecutive years.

Equal Opportunity

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories.
Reasonable accommodation is available for those requiring assistance with the application process.