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About the Role

Assistant Managers support Store Managers in all areas of store operations, customer experience, and brand standards. They are responsible for primary duties when the Store Manager is not present, focusing on sales, team development, and operational efficiency.

Responsibilities

Supervise and direct associates' daily goals and activities to deliver an exceptional client experience, maximizing sales and driving customer loyalty.
Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
Act as the main point of contact to resolve customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, and develop teams to achieve positive results.
Actively recruit to build a strong network of external candidates.
Identify associate strengths and opportunities, providing coaching and counseling.
Hold the team accountable to Company policies and expectations.
Maintain positive associate relations by resolving concerns and communicating relevant Company information.
Build strong working relationships with Store Manager peers.
Maintain consistent and timely communication with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure execution of all company processes through training, management, analysis, and continuous improvement.
Utilize processes to support digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
Manage inventory through ordering and shipment processing.
Manage payroll hours according to business needs and schedule appropriately.
Ensure all store opening and closing procedures are performed correctly.
Follow through on Company directives, assignments, and projects in a timely and accurate manner.
Ensure the store environment is safe for associates and customers, enforcing all policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed to prevent shrink and damages.
Analyze and utilize all available reporting, tools, and technology.
Ensure stores are compliant with all HAZMAT training and execution.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required

Skills

Leadership
Communication
Team Development
Customer Service
Sales
Inventory Management
Operational Efficiency
Problem Solving
Decision Making
Adaptability
Talent Management
Coaching
Merchandising
Omni-channel Fulfillment

Location

In-store

Work Type

Full-time

Experience Level

3+ years retail sales/customer service experience preferred
1+ year(s) prior management experience preferred

Education Level

High School Diploma or equivalent

About the Company

Cosmo Prof is a leader in wholesale and retail distribution of beauty supplies.
The company provides customers with access to high-quality professional beauty products and exceptional customer service.
The company values diversity, inclusivity, and self-expression as drivers of innovation and growth.