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About the Role

As a Customer Journey Expert for Daily Banking Products in Business Banking, you will develop attractive digital product offerings by understanding customer needs and driving innovation. This role is ideal for someone curious, proactive, and eager to contribute to a company that values learning and offers growth opportunities.

Responsibilities

• Continuously develop our daily banking offering for business customers with innovative digital products and features.
• Design, develop, test, and implement new features and processes, ensuring IT system governance.
• Analyze market trends, innovations, and customer needs to identify pain points and opportunities.
• Build deep understanding of the market, target groups, pricing, and end-to-end processes to derive new product ideas.
• Actively participate in all sprint events (planning, reviews, demos) with an agile, interdisciplinary team.
• Formulate user stories and co-create continuous product development with the team.
• Take responsibility for the successful implementation of the product strategy with colleagues.
• Actively share knowledge and foster a culture of collaboration, inclusion, customer orientation, continuous improvement, and innovation.
• Be a key contributor in cross-functional initiatives and projects.
• Translate product value propositions into customer journeys and design associated payment and transaction processes.
• Manage bank-wide projects and stakeholder management.
• Ensure alignment across stakeholders through guidelines, work instructions, and process documentation.
• Influence internal and external audiences through presentations.
• Serve as a point of contact for applications and systems.

Requirements

• Several years of professional experience, ideally in business or product development or sales within a bank or FinTech.
• Sound knowledge of classic bank products in the SME/mid-market customer segment, especially in daily banking.
• Strong understanding of SME customer needs and their price sensitivity.
• Ability to consistently design product developments from a customer perspective and drive digital innovation.
• Experience with agile working methods.
• Proactive, flexible, and team-oriented approach with strong communication skills.
• Enjoy building and maintaining professional networks.
• High initiative, motivation, and independence.
• Ability to successfully coordinate various stakeholders in a dynamic environment.
• Passion for innovation and a sense for sustainable solutions.
• Degree in Economics or similar, a qualification in banking / financial services, or a comparable qualification.
• Strong understanding of technical and operational structures, processes, and system architectures within the payments environment.
• Practical experience working with IT teams, with the ability to translate internal and external requirements into suitable processes.
• Analytical mindset with a strong affinity for numbers and data.
• Committed, collaborative team player.

Skills

• Customer journey mapping
• Product development
• Agile methodologies
• Stakeholder management
• Market analysis
• Digital innovation
• Communication
• Teamwork
• Networking
• Problem-solving
• Presentation skills
• English (written and spoken)
• German (advantageous)

Location

• Frankfurt
• Berlin

Work Type

• Hybrid
• Mobile working

Experience Level

• Several years of professional experience

Education Level

• Degree in Economics or similar
• Qualification in banking / financial services
• Comparable qualification

Benefits

• Company pension plan
• Capital-building offers
• Free Deutschlandticket
• Bicycle leasING
• Company restaurant
• Individualized work schedule models
• Sabbatical
• Subsidization of nursing & childcare costs
• Personal budget for continuing education and development
• Personal budget for health
• Personal budget to set up mobile working space

About the Company

• ING is a diverse company with different personalities and perspectives in an international culture where everyone is valued.
• We believe in substance over style, people instead of labels.