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About the Role
The Operations Executive reports into the Client Operations Lead, facilitating project planning, resourcing, and reporting, while managing logistics and providing operational support for special projects. This role collaborates with client account teams and a network of freelance talent and global contacts.
Responsibilities
- Oversee onboarding for all new starters with tech and HR (FTE / FTC / Freelance)
- Check freelance availability where required & process freelance bookings
- Maintain resource management tools / trackers
- Execute, track and manage bookings for 150+ people during client’s on-site projects
- Setup new vendors in systems as required
- Ensure client invoice/payment queries are resolved or escalated where needed
- Sensitively manage the storage and comms of confidential information (e.g., day rates, employee info)
- Owner of all generic team comms – everything from business updates to social events
- Manage all queries sent to the Ops chat groups / inbox, responding to all messages within the agreed timeframe, escalating if/where required
- Work with dedicated tech team to oversee any IT logistics, arranging and tracking kit deployment
- Assist with ad-hoc reporting and data analysis requests
- Run regular global audits of the timesheet tool, resolving incorrect / incomplete data with the team
- Work with the Client Operations Director to plan, arrange and launch the client’s confidential projects
- Develop a thorough understanding of the various teams’ ways of working to be able to support ad-hoc special projects effectively
- Arrange ad-hoc team meetings and team events
- Maintain the Ops training materials & templates
- Validate and record employee expense claims before assigning to Operations Director for approval
- Understand and work under the client’s confidentiality policy
Requirements
- Fluent written and spoken English
- Strong inter-personal skills
- Understanding of GDPR / experience handling sensitive data beneficial
- Project management / PA / operational background
- Excel proficient
- Self-driven and organised with a strong attention to detail and proactive approach to problem-solving
- Ability to work effectively and collaboratively in high-pressure situations and tight timeframes
Skills
- Excel
- Project management
- PA
- Operational background
- GDPR
- Handling sensitive data
- Communication
- Negotiation
- Interpersonal skills
- Attention to detail
- Problem-solving
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Previous EA / PA role experience beneficial
About the Company
- WPP Production is the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
- WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Equal Opportunity
- WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.