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About the Role

As Head of Product for Borrow, you'll own our lending products from application to repayment. You will lead two product squads responsible for the entire loan lifecycle, aiming to increase borrowing and ensure accurate, fair loan management with strong customer support.

Responsibilities

Shape the Borrow product strategy and roadmap in line with company objectives.
Act as the voice of the customer by utilizing feedback and data for product improvements.
Improve the customer journey from conversion through loan management and repayment.
Develop and lead Product Managers and Product Designers, providing clear outcomes and autonomy.
Ensure the existence of tooling and reporting to measure product performance and outcomes.
Make trade-off decisions based on evidence to prioritize work.
Partner with stakeholders across departments to ensure timely and quality product delivery.
Ensure customers receive correct regulatory communications on time and own evidence of fair value.
Prepare and present Borrow papers for the Product Oversight Committee.

Requirements

Significant product leadership experience in UK consumer lending within a regulated business.
Demonstrated customer focus through regular customer interaction and research.
Experience leading and growing Product Managers.
Proficiency in data analysis, including conversion funnels and loan books; SQL and Excel skills required.
Deep understanding of lending operations, including interest, repayment schedules, arrears, forbearance, and relevant FCA rules (Consumer Credit Act, CONC, Consumer Duty).
Experience designing scalable, efficient, and compliant operational processes.
Clear and concise communication skills, both written and verbal.
Ability to manage tension and ambiguity, making decisions with incomplete information.
Technical fluency to engage with engineers on architecture and trade-offs.
Proficiency in using AI tools for analysis, discovery, and writing, with an understanding of where human checks are critical.

Skills

Product Strategy
Roadmap Development
Customer Feedback Analysis
Data Analysis
SQL
Excel
Lending Operations
Regulatory Compliance
Process Design
Stakeholder Management
AI Tools

Location

Hybrid

Work Type

Full-time
Hybrid

Experience Level

Product Leadership

Benefits

Company bonus scheme
25-30 days holiday plus a birthday day off
Hybrid working arrangements with a setup budget
Pension
Life assurance
Annual allowance for medical insurance, health cash plan, denplan, gym memberships
Enhanced family and pet-friendly policies
Company sick pay
Peternity leave
Career development opportunities
Regular company socials
Volunteer days
Weekly snacks
Tuckshop
Cycle to work scheme
Help to save scheme

About the Company

Salary Finance provides a financial wellbeing platform as an employee benefit, helping employees manage their money, pay off debt, and save for the future.
The company serves approximately 4,000,000 employees through over 500 UK employers.
Backed by major investors including Blenheim Chalcot, Legal and General, Experian, and Goldman Sachs, with funding partnerships with JP Morgan and Blue Owl.
Founded in 2015, the company is scaling rapidly and has received recognition such as BITC’s Responsible Business of the Year and inclusion in KPMG’s Global Fintech 100.

Equal Opportunity

Salary Finance is proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.