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About the Role
The Conflicts Supervisor is responsible for overseeing the daily operations of the conflicts team and managing personnel. This role supports and maintains high levels of efficiency and accuracy by working closely with other Supervisors, the Conflicts team, and Firm personnel. The Supervisor will monitor performance, develop training plans, and respond to inquiries from legal assistants and partners, upholding the department's standards for quality, consistency, accuracy, thoroughness, and customer service.
Responsibilities
- Supervise the day-to-day activities of the Conflicts Coordinators and Conflicts Analysts.
- Provide guidance to the Conflicts team and manage team dynamics.
- Oversee the conflict check process with Conflicts Coordinators, ensuring timely and accurate delivery of reports, research, and responses.
- Serve as an escalation point for the Conflicts Coordinators and Conflicts Analysts.
- Review and analyze conflict reports, escalating complex issues to Conflicts Attorneys and the Office of General Counsel as needed.
- Monitor and maintain the quality and consistency of conflicts searches and reporting standards.
- Provide clear verbal and written feedback on work quality deficiencies.
- Ensure internal protocols and procedures are properly followed.
- Train new Conflicts team hires on internal department processes, procedures, research, conflicts searches, and Intapp, in collaboration with the Training Specialist.
- Train new assistants on submitting conflicts requests, navigating Intapp, and the new matter intake process lifecycle.
- Assist in implementing and improving conflicts processes and procedures.
- Identify and escalate conflict and unresolved issues to the Sr. Manager, Intake/Conflicts.
- Perform administrative duties including timecards, PTO, holiday coverage, and employee reviews.
Requirements
- Ability to manage multiple priorities under tight deadlines.
- Strong written and verbal communication skills.
- Extensive understanding of legal conflicts concepts and related ethical rules.
- Exceptional critical thinking and analytical skills.
- Excellent decision-making skills and demonstrated ability to think on your feet.
- Excellent customer service skills and proficiencies.
- Comfortable working with attorneys and other legal staff.
- Comfortable in a high demand, fast-paced environment.
- Flexibility regarding work hours and schedule.
Skills
- Legal conflicts databases (e.g., Intapp, Dunn & Bradstreet, Aderant)
Location
- Remote
Work Type
- Full-time
Experience Level
- 6 years of experience in a conflicts role
- 1-2 years of supervisory or team leadership experience
Education Level
- Bachelor’s degree required
- JD or paralegal certification preferred
About the Company
- Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
- Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.
- The firm’s work is distinguished by a unique combination of precision and vision.
Equal Opportunity
- Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
- Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
- We strive to ensure an inclusive and accessible hiring experience.
- The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.