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About the Role
POP MART is seeking a Flagship Deputy Store Manager to support the Flagship Store Manager in leading a new flagship retail location in London. This hands-on role involves driving sales, team performance, and customer experience, while deputizing for the Store Manager. The position requires a commercially minded retail leader to translate company strategy into daily execution and reinforce brand standards.
Responsibilities
- Support the Flagship Store Manager in leading and motivating a team of 50+ employees, deputising for them and taking full accountability for the store in their absence.
- Provide exceptional customer service and resolve any customer issues or complaint.
- Lead from the shop floor, driving a dynamic, customer-centric culture that reflects the brand's values and enhances the in-store experience.
- Support the delivery of sales growth and ambitious targets while maintaining exceptional operational standards and KPIs.
- Take shared ownership of store operations, including workforce planning, inventory management, visual merchandising and overall store presentation.
- Support recruitment, onboarding, coaching and professional development initiatives to build a skilled and committed workforce.
- Help ensure flawless execution of seasonal launches, brand activations and flagship-specific promotional events.
- Collaborate cross-functionally with key departments to align store priorities with broader business objectives.
- Uphold strict compliance with health & safety, loss prevention and operational procedures in a fast-paced environment.
- Manage day-to-day issues such as scheduling, till discrepancies, incident reports and team concerns, escalating to the Flagship Store Manager where needed.
Requirements
- At least 5+ years of proven experience managing and developing large retail teams within high-traffic, high-volume environments.
- Strong leadership, coaching and communication skills, with the ability to inspire and develop a team from the shop floor.
- Commercially minded and results-driven, with a strong focus on achieving targets while maintaining operational excellence.
- Solid experience in scheduling, visual merchandising, performance management, reporting, recruitment and team coordination.
- Highly organised, adaptable and capable of thriving under pressure in a fast-paced flagship setting.
- Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.
- Knowledge of CEGID POS usage (Desirable)
- Experience in the toy or collectibles industry (Desirable)
- Multi-lingual language ability (Desirable)
Skills
- Leadership
- Coaching
- Communication
- Sales
- Customer Service
- Visual Merchandising
- Inventory Management
- Recruitment
- Team Development
- Performance Management
- Reporting
- Scheduling
- Compliance
- Loss Prevention
- Health & Safety
Location
- London
Work Type
- Full time
- Permanent
Experience Level
- 5+ years of proven experience managing and developing large retail teams
Benefits
- Monthly appreciation gifts featuring POP MART designs
- Structured bonus scheme linked to company and individual performance
- Confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Access to Aon employee benefits, a discount platform
- Training and development programmes
- Regular team events
- 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
About the Company
- POP MART is a leading global company in the trend culture and entertainment industry, centered around IP.
- POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
- The company identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.
- POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions.
- POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation.
- Ventures include the world’s first immersive intellectual property themed park in the art toy industry, licensing and co-branding with leading global brands, and curation of art toy expos and intellectual property themed exhibitions internationally.
- In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets.
Equal Opportunity
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.