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About the Role
As a Doorperson at London Hilton on Park Lane, you will be a key connection point between guests and the hotel, influencing the guest's first impression by offering a professional and welcoming disposition. You will be responsible for delivering memorable experiences that make every guest's stay special.
Responsibilities
- Create exceptional first impressions and support seamless arrivals and departures by greeting guests, managing traffic flow, and assisting with luggage.
- Tag and track guest belongings by reading luggage tags, issuing claim tickets, and ensuring accurate handling and delivery.
- Handle guest items with care by retrieving, transporting, storing, and organizing luggage, packages, and boxes.
- Coordinate transportation needs by arranging taxis or other guest transportation services.
- Delight guests by maintaining an upbeat and friendly attitude, responding promptly to inquiries, and resolving issues efficiently.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Location
- London
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Up to £13.79 per hour
Benefits
- Discounted hotel stays through Go Hilton travel programme
- Food and beverage discounts
- Free meals on duty
- Generous holiday allowance
- Employee Stock Purchase Programme (ESPP) with a 15% discount
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources and free counseling through Employee Assistance Programme (EAP)
- Crisis Concierge support
- Career development opportunities
- Paid parental leave
- Personalized caregiving support
About the Company
- Hilton is a global leader in hospitality, committed to providing the best stay for every guest and building an exceptional workplace for its Team Members.
- The company has welcomed over 3 billion guests worldwide and is dedicated to filling the earth with the light and warmth of hospitality.
- Hilton has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- The company offers world-class brands and is setting new standards for the future of travel.