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About the Role
We are seeking a proactive, customer-focused Concierge to join our dynamic team in London, dedicated to delivering outstanding customer service and making a difference in people's daily lives.
Responsibilities
- Greet residents and visitors warmly, handling queries and assisting with maintenance requests.
- Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Handle and record resident deliveries, ensuring smooth communication and pick up.
- Maintain the presentation of the concierge area and lobby.
- Perform safety checks, including H&S hazards on site patrols, and assist with fire alarm, emergency lighting, and smoke vent testing.
- Offer advice and recommendations about the local area to enhance residents’ experience.
Requirements
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Skills
- Customer service
- Security
- Communication (written and verbal)
- Problem-solving
- Attention to detail
Location
- London, W8
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £29,870
Benefits
- 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
About the Company
- We are a company seeking a Concierge to join our dynamic team in the heart of London.